Support Technician
Limestone Networks
09.2021 - Current
- Installed, modified and repaired software and hardware to resolve technical issues.
- Responded to support requests from end users and patiently walked individuals through troubleshooting tasks.
- Built and provided basic end-user troubleshooting and server support on Windows, and Linux systems.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Diagnosed and resolved hardware and network problems and replaced defective components.
- Traveled to remote datacenter locations to bring online new racks. Installing, configuring and cabling switches and servers.
- Basic Openstack support, including creating and troubleshooting cloud instances though GUI and CLI.
- Created new Linux and Windows images to use in openstack and bare metal environments.
- Junior level Cisco and Juniper networking experience
