Jaclyn Haines
West Babylon,NY
Summary
Proven National Account Manager at Napco Security, adept in customer relationship management and sales territory growth, showcasing exceptional multitasking and problem-solving abilities. Achieved significant client satisfaction and service efficiency, leveraging cold calling expertise and time management skills. Prioritizes impactful results over routine tasks, embodying a proactive and assured approach to national account management.
Overview
22
22
years of professional experience
Work History
National Account Manager
Napco Security
Amityville, NY
03.2012 - Current
- Connected with current customers to assess satisfaction, determine needs, and offer new services.
- Inside Sales for National Accounts.
- Working with distributors Inputting purchase orders, assisting with shipping inquiries, invoicing.
- Working with dealers on purchasing products for the needs of their customers.
- Answering calls from distributors and dealers regarding product inquiries and orders.
Customer and Dispatching Service Representative
General Utilities
Plainview, NY
03.2005 - 05.2011
- Scheduled appointments for technicians to perform service calls at customer locations.
- Answered phone for customers who call with various problems with their heating systems.
- Discussed service contracts, pricing agreements and billing questions.
- Clerical-posting of cash/credit card payments.
- inputting deliveries and service.
- Dispatched the service men to their scheduled jobs for the day.
Customer Service/Dispatcher
Morania Oil
Freeport, NY
05.2003 - 03.2005
- Scheduled service calls for customers based on their needs and geographic location.
- Dispatched the service men to their scheduled work for the day.
- Answered phone calls for customers who call with problems with their heating systems.
- discussed service contracts and billing questions.
Education
High School Diploma -
West Babylon Senior High School
West Babylon, NY06-1997
Criminal Justice
Suffolk County Community College
Brentwood, NYSkills
- Cold calling expertise
- Multitasking
- Problem-solving abilities
- Time management abilities
- Sales territory growth
- National account management
- Customer Relationship Management
Timeline
National Account Manager
Napco Security
03.2012 - Current
Customer and Dispatching Service Representative
General Utilities
03.2005 - 05.2011
Customer Service/Dispatcher
Morania Oil
05.2003 - 03.2005
High School Diploma -
West Babylon Senior High School
Criminal Justice
Suffolk County Community College
Similar Profiles
Philip RemaraisPhilip Remarais
Customer Service Rep at Napco Security TechnologiesCustomer Service Rep at Napco Security Technologies
Gabriela Lucas ShakeelGabriela Lucas Shakeel
Engineering Op. and Supply Chain Manager at Napco, S.AEngineering Op. and Supply Chain Manager at Napco, S.A
Lama MedherLama Medher
Internal Control Specialist at Napco NationalInternal Control Specialist at Napco National
Christian CanalesChristian Canales
Assistant Waiter/busser at Whiskey Down DinerAssistant Waiter/busser at Whiskey Down Diner
Junelle WilliamsJunelle Williams
Assistant Nurse Manager at Northwell HealthAssistant Nurse Manager at Northwell Health