Jaclyn Milillo
Winter Haven
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Applebee's Grill + Bar
02.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Food Runner
Chili's
12.2023 - 02.2024
- Preparing drinks, chips, salads, etc. to patrons
- Running and serving appetizers and entrees to patrons
- Anticipating and assisting in patrons needs and requests
- Being available to help assist co-workers in dish, bussing and host stand
- Opening and closing duties
Server
Black Bear Diner
04.2023 - 12.2023
- Anticipating and assisting in patrons needs and requests
- Relaying customers special dietary needs and special requests to the kitchen staff
- Promptly addressing customer service issues
- Opening and closing duties
Server
Texas Roadhouse
08.2021 - 03.2023
- Anticipating and assisting in patrons needs and requests
- Relaying customers special dietary needs and special requests to the kitchen staff
- Interacting with customers in order to increase gift card sales
- Relaying customers special dietary needs and special requests to the kitchen staff
- Promptly addressing customer service issues
Server
Texas Roadhouse
10.2017 - 08.2021
- Anticipating and assisting in patrons needs and requests
- Relaying customers special dietary needs and special requests to the kitchen staff
- Interacting with customers in order to increase gift card sales
- Relaying customers special dietary needs and special requests to the kitchen staff
- Promptly addressing customer service issues
Forever 21
07.2017 - 10.2017
- Welcoming customers with a friendly demeanor, offering product information and assisting them in finding merchandise
- Understanding and promoting current sales and promotions to drive sales
- Maintaining a clean, organized and visually appealing sales floor
Walmart
12.2016 - 07.2017
- Stocking: Stocking shelves, displays, and backroom with products
- Maintaining order: Keeping the store and work areas clean and orderly
- Unloading: Unloading trucks and deliveries promptly
- Assisting customers: Answering customer questions and concerns
- Labeling: Putting price tags and labels on products
Education
GED - Online High-school Equivalent
Kaplan
05.2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Customer service
Certification
- TABC - Alcohol Certification
- Food Handlers License
Timeline
Server
Applebee's Grill + Bar
02.2025 - Current
Food Runner
Chili's
12.2023 - 02.2024
Server
Black Bear Diner
04.2023 - 12.2023
Server
Texas Roadhouse
08.2021 - 03.2023
Server
Texas Roadhouse
10.2017 - 08.2021
Forever 21
07.2017 - 10.2017
Walmart
12.2016 - 07.2017
GED - Online High-school Equivalent
Kaplan
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