Jaclyn G. Black
Bear,DE
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
7
7
years of professional experience
Work History
Sales Lead Key Holder
Williams
Sonoma Newark, DE
11.2018 - Current
- Oversaw up 10 employees daily tasks performance, corrected problems and increased efficiency by 20% to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Designed and built over numerous displays to generate customer interest in store merchandise.
- Used weekly financial data to analyze company growth and optimize operational strategies.
- Received and reconciled store cash financials .
- Accepted and processed customer returns.
- Tracked and prioritized work orders to meet daily production requirements
- Provided sales feedback to management to address concerns in sales reports.
- Counted out cash drawers and balanced totals.
- Trained and mentored new employees.
- Processed cash, credit, debit and check payments
- Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork
- Used weekly financial data to analyze company growth and optimize operational strategies
- Rotated stock according to dates and protocols
Operations Management Project Practicum Consultant
University of Delaware
Newark, DE
02.2019 - 05.2019
- Active member of student practicum project team in efforts to improve operating productivity and increase employee accountability for long-standing bakery
- Analyzed daily workflows and implemented standardized operating procedures and production scheduling system for different departments
- Created waste tracking system to determine optimal production quantities, reduce waste, and increase labor cost-effectiveness
Sales Associate
09.2015 - 11.2018
- Assist in new hire training for more than 20 new employees making sure responsibilities and requirements are outline for current job position
- Ensure corporate-directed store aesthetics and presentation were implemented by stocking and organizing floor displays
- Utilize computer efficiently by processing online orders and in-store customer transactions
- Prepared merchandise for sales floor by pricing or tagging
- Engaged with customers to build rapport and loyalty
- Helped customers locate products and checked store system for merchandise at other sites
- Provided positive first impressions to welcome existing, new and potential customers
- Solved customer challenges by offering relevant products and services
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives
- Processed product returns and assisted customers with other selections
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
- Recommended accessories and complementary purchases to boost revenue
Management Trainee, Intern
Enterprise Rent-A-Car Bear, DE
05.2017 - 08.2017
- Utilized branded check-in experience for various types of customers to place them into their rental vehicles efficiently and timely to achieve top-notch customer service goals
- Participated in competitive, fast paced environment by selling rental protection insurance to maximize company sales by 20%
- Handled service issues by contacting customers, analyzing problems, and discussing solutions with management team in order to fulfill company requirements and expectations
- Worked closely with multiple business clients in order to maintain positive working relationship
Education
Bachelor of Science - Operations Management, Spanish
University of Delaware
Skills
- TECHNICAL SKILLS
- Proficient in
- Mac OS and Microsoft Word, Excel, Outlook, and PowerPoint
- Verbal and Written Communication
- Problem Solving
- Organization
- Customer Service
- Store Policies and Procedures
- Meeting Sales Goals
- Returns and Exchanges
- Exceeding Customer Expectations
- Loss Prevention
- Merchandising and Display
- Building Customer Relationships and Loyalty
- Attention to Detail
- Merchandise Recommendations
- Sales and Promotions
- Computer Proficiency and Microsoft Office
- Retail Metrics and Goals
- Inventory Management
- Strong Communication and Interpersonal Skills
- Brand Promotion
- Product Knowledge
- Staff Support
- Team Leadership
- Detail-Oriented
- Store Opening and Closing
Timeline
Operations Management Project Practicum Consultant
University of Delaware
02.2019 - 05.2019
Sales Lead Key Holder
Williams
11.2018 - Current
Management Trainee, Intern
Enterprise Rent-A-Car Bear, DE
05.2017 - 08.2017
Sales Associate
09.2015 - 11.2018
Bachelor of Science - Operations Management, Spanish
University of Delaware