Jacob Abongo
Brookfield,MO
Summary
Dynamic and results-driven professional with a strong background in customer service at Casey's General Stores. Proven ability to enhance customer experiences through effective communication and empathy. Skilled in cash management and fostering teamwork, leading to increased sales and operational efficiency. Committed to continuous improvement and maintaining high standards of integrity.
Overview
8
8
years of professional experience
Work History
Cashier
Caseys General Stores
02.2020 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Assistant Manager
Dollar General Store
02.2017 - 12.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
High School Diploma -
Brookfield R-3
Brookfield, MO05-2016
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience
- Motivational techniques
- Empathy development
- Coaching and mentoring
- Teamwork and collaboration
- Continuous improvement
- Self motivation
Accomplishments
- always greets customers and being helpful
Customer service star award - 6/22/17
Timeline
Cashier
Caseys General Stores
02.2020 - Current
Assistant Manager
Dollar General Store
02.2017 - 12.2019
High School Diploma -
Brookfield R-3
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