Jacob Benavidez
Coolidge,AZ
Summary
Dynamic Shift Lead with a proven track record in enhancing customer satisfaction through effective team training and relationship management. Experienced in operations management and workplace safety.
Results-driven professional with extensive experience in operations management and employee training. Skilled in maintaining safety standards, managing inventory, and resolving customer complaints to drive satisfaction and retention.
Dedicated leader with expertise in employee training and team motivation. Known for implementing quality inspections and ensuring compliance with safety protocols to enhance operational efficiency.
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
16
16
years of professional experience
Work History
Shift Lead
Pizza Hut
Mesa, AZ
07.2024 - Current
- Supervised team members to ensure efficient operations during peak hours.
- Trained new employees on food safety protocols and customer service standards.
- Coordinated inventory management to maintain stock levels and reduce waste.
- Resolved customer complaints promptly to enhance satisfaction and retention.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
C.I.T Armed Guard
Loomis Armored US
Tempe, AZ
03.2022 - 06.2024
- Monitored and secured high-value assets during transportation, ensuring compliance with safety protocols.
- Conducted thorough inspections of armored vehicles prior to departure, identifying potential security risks.
- Collaborated with team members to develop efficient loading and unloading procedures for cash deliveries.
- Responded swiftly to security incidents, implementing emergency protocols to protect personnel and assets.
- Performed regular maintenance checks on security equipment to ensure optimal functionality at all times.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Maintained physical fitness to perform physically demanding job tasks.
Restaurant General Manager
Papa Johns
Mesa, AZ
06.2019 - 02.2022
- Streamlined daily operations to enhance service efficiency and customer satisfaction.
- Trained and mentored team members on best practices and operational standards.
- Implemented cost control measures, reducing waste and increasing profitability.
- Oversaw inventory management, ensuring optimal stock levels and minimizing shortages.
- Developed staff schedules to optimize labor costs while meeting service demands.
- Fostered a positive work environment through effective communication and team-building activities.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Delivery Driver
Pizza Hut
Apache Junction, AZ
04.2015 - 06.2019
- Navigated routes efficiently to ensure timely delivery of orders.
- Operated delivery vehicle in compliance with safety regulations.
- Communicated effectively with customers to enhance service experience.
- Managed cash transactions accurately during delivery operations.
- Adapted quickly to changing delivery schedules and high-demand periods.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
Journeyman Electrician
Self Employed Services
Apache Junction, AZ
03.2013 - 04.2015
- Installed, repaired, and maintained electrical systems to ensure operational efficiency.
- Diagnosed electrical issues using advanced troubleshooting techniques and tools.
- Collaborated with clients to assess project needs and develop tailored solutions.
- Ensured compliance with local electrical codes and safety regulations during installations.
- Managed project timelines and materials for efficient execution of electrical work.
- Conducted routine inspections to identify potential hazards and improve system performance.
- Repaired and installed new fixtures, wiring, circuits, and motors.
- Performed troubleshooting to determine issues and appropriate action to complete tasks and provide quality installations.
- Tested electrical systems and components for continuity, current, voltage and resistance.
Contractor
Self Employed Services
Apache Junction, AZ
09.2010 - 03.2013
- Performed basic and semi-skilled work under supervision and instruction from lead plumber.
- Tested for leaks in new and repaired systems to verify functional and safe working condition.
- Collaborated with architects and designers to ensure proper execution of plans.
- Improved project efficiency by implementing advanced framing techniques and materials.
- Removed old roofing material and properly disposed of all debris to maintain clean, organized work sites.
- Repaired and maintained roofing systems by replacing roofing tiles and refastening seams.
- Ensured proper installation by adhering to building codes and industry standards for drywall construction techniques.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Gathered and disposed of worksite debris to remove safety hazards.
- Enhanced safety measures by consistently following demolition procedures and guidelines.
Education
GED -
Apache Junction High
Apache Junction, AZ05-2010
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Workplace safety
- Operations management
- Industry expertise
- Relationship management
- Cash handling
- Customer service management
- Quality inspections
- Safety processes and procedures
Timeline
Shift Lead
Pizza Hut
07.2024 - Current
C.I.T Armed Guard
Loomis Armored US
03.2022 - 06.2024
Restaurant General Manager
Papa Johns
06.2019 - 02.2022
Delivery Driver
Pizza Hut
04.2015 - 06.2019
Journeyman Electrician
Self Employed Services
03.2013 - 04.2015
Contractor
Self Employed Services
09.2010 - 03.2013
GED -
Apache Junction High