Jacob Brister
Alabaster,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Above Par leadership skills, proven by being shift lead and a certified trainer. A strong suit being relational skills.
Overview
2
2
years of professional experience
Work History
Host
Firebirds
191 Main St, Hoover, AL 35244
11.2023 - 06.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Shift Leading and creating a good work atmosphere for other co-workers.
- Answered phone calls to take orders, give information and document reservations.
- Seated patrons based on guest preferences and seating availability.
- Delivered pick-up and curbside orders to guests.
- Advised customers about special offerings and menu items to help drive sales.
- Backed up servers by checking on tables and retrieving items for guests.
Retail Associate
Hibbett Sports
300 Colonial Promenade Pkwy Suite 800, Alabaster,
04.2023 - 07.2023
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
Host
Grand Ticino
5511 US-280 #109, Birmingham, AL 35242
11.2022 - 04.2023
- Provided
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
High School Diploma -
Evangel Christian School
423 Thompson Rd, Alabaster, AL 3500705.2024
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Professional Appearance
- Telephone reception
- Up-selling techniques
- Customer service expertise
- Cleaning and sanitation
Servitude
- Over 800 hours of servant work with Liberty Church + Grace Klein Community
- Yard work, Food distribution, Sorting and Moving, Event coordinating, and other Community work/activites
Timeline
Host
Firebirds
11.2023 - 06.2024
Retail Associate
Hibbett Sports
04.2023 - 07.2023
Host
Grand Ticino
11.2022 - 04.2023
High School Diploma -
Evangel Christian School