Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Websites
Timeline
Generic

Jacob Brown

Greenville,SC

Summary

Highly motivated and customer-oriented professional with a proven track record of success at Publix. Excels in customer service, inventory management, and teamwork, consistently exceeding customer expectations and contributing to a positive and efficient work environment. Seeking a challenging role where I can leverage my strong communication and interpersonal skills to further develop my career in sales.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Grocery Clerk

Publix
Greenville, South Carolina
07.2023 - Current
  • Provided exceptional customer service by assisting with product selection, answering inquiries, and effectively utilizing the store layout for quick and efficient customer navigation.
  • Consistently exceeded customer expectations by going the extra mile to personalize service and build strong customer relationships.
  • Responded to customer inquiries and resolved issues to ensure satisfaction.
  • Efficiently stocked shelves and maintained optimal inventory levels, minimizing waste through regular stock checks.
  • Accurately received, unloaded, and inspected incoming deliveries, ensuring product quality and order accuracy.
  • Adhered to all safety regulations while operating equipment such as forklifts or pallet jacks.

Help Desk Technician

Brown Arrow Technologies
Travelers Rest, South Carolina
09.2021 - Current
  • Provided first-line technical support to end users via phone, email, and remote assistance tools, resolving a wide range of hardware and software issues.
  • Effectively troubleshooted and resolved issues related to password resets, account unlocks, and security settings, ensuring user productivity and data security.
  • Maintained composure and applied de-escalation techniques while providing exceptional customer service, even in challenging situations.
  • Ensured compliance with all security protocols and company policies, maintaining a secure and stable IT environment.

Host

Stax Omega
Greenville, South Carolina
07.2023 - 09.2023
  • Warmly greeted, and efficiently seated, guests ensured a positive first impression and a smooth dining experience.
  • Managed reservations, handled wait times effectively, and communicated promptly with guests and the kitchen staff.
  • Maintained a clean and welcoming dining area, contributing to a positive atmosphere for guests.
  • Proactively assisted servers and other staff members as needed to ensure seamless restaurant operations.

Education

BBA -

Bob Jones University
Greenville, SC
05-2027

High School Diploma -

Palmetto Homeschool Association
Greenville, SC
05-2023

Skills

  • Customer Service
  • Inventory Management
  • Stocking & Merchandising
  • Retail Sales
  • Communication
  • Problem-Solving
  • Time Management
  • Teamwork

Affiliations

  • Golf
  • Reading
  • Watching motorsports

Certification

  • Sales Skills Mastery 1: Sales Training For Beginners by Udemy
  • Excel Basics Course by Codeacademy
  • Fundamentals of digital marketing by Google

Timeline

Grocery Clerk

Publix
07.2023 - Current

Host

Stax Omega
07.2023 - 09.2023

Help Desk Technician

Brown Arrow Technologies
09.2021 - Current

BBA -

Bob Jones University

High School Diploma -

Palmetto Homeschool Association

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Jacob Brown