Jacob Brown
Silver Lake
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Store Manager
Marc Glassman, Inc.
04.2012 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Implemented loss prevention strategies, significantly reducing shrinkage.
Assistant Store Manager
Marc Glassman, Inc.
03.2010 - 04.2012
- Trained and managed associates in customer service and sales techniques.
- Managed scheduling for store shifts to accomplish proper staffing.
- Assisted store manager in meeting standards for customer service and quality.
- Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
Education
High School Diploma -
Hoover High School
North Canton, OHNo Degree - Education
Kent State University
Kent, OHSkills
- Problem-solving
- Customer service
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
- Team leadership
- Store merchandising
- Inventory control
- Shift scheduling
- Work Planning and Prioritization
Certification
- Certified Electric Pallet Jack & Towmotor Operator, MGI, 2010- Present
- Certified ServSafe, MGI, 2021- Present
Timeline
Store Manager
Marc Glassman, Inc.
04.2012 - Current
Assistant Store Manager
Marc Glassman, Inc.
03.2010 - 04.2012
High School Diploma -
Hoover High School
No Degree - Education
Kent State University
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