Jacob Bulanda
Harrisburg
Summary
Operations and training consultant with extensive experience in automotive fixed operations. Delivered impactful software implementations and performance improvements for over 100 dealership service departments, while partnering with executive leadership to optimize workflows and enhance customer experiences.
Overview
9
9
years of professional experience
Work History
Lead Partner, Enterprise Accounts – Hendrick Automotive Group Fixed Operations
Reynolds and Reynolds
06.2023 - Current
- Lead enterprise-level software implementations and DMS conversions across new points, acquisitions, and existing dealership locations, ensuring seamless operational transitions with minimal disruption.
- Partner with executive leadership to enhance performance metrics through data-driven reporting, workflow optimization, and DMS configuration.
- Consulted across 100+ fixed operations departments, identified inefficiencies, and delivered tailored process improvements that enhanced operational effectiveness.
- Analyze fixed operations performance metrics to identify gaps and tailor training strategies that improve key KPIs.
- Design and implement standardized workflows and training materials to support scalable execution across multiple locations.
- Optimize Service and Parts workflows by translating complex DMS functionality into practical, user-friendly processes, increasing adoption and reducing operational errors.
- Deliver hands-on, in-field training to General Managers, Service and Parts leadership teams, advisors, and technicians, improving performance, efficiency, and customer experience outcomes.
- Liaised between client stakeholders and internal teams, ensured alignment and accountability for successful project execution.
- Mentored and supported a team of consultants, enhancing field performance and ensuring execution consistency.
Footwear Lead
Under Armour
Aurora
09.2021 - 05.2023
- Increased footwear sales penetration from 5.9% to 18% through strategic merchandising, product education, and customer engagement.
- Analyzed sales data and market trends to enhance in-store strategy, driving overall department performance improvements.
- Delivered a premium customer experience by aligning product recommendations with customer needs and brand standards.
- Collaborated with store leadership to meet revenue targets and streamline inventory management processes.
EUSS Student IT Technician
Admin Federated Desk Top Support
08.2020 - 09.2021
- Diagnosed and resolved technical issues for faculty and staff, minimizing disruptions to daily operations.
- Provided clear, structured guidance to end users, enhancing system usability and satisfaction.
- Trained and onboarded new technicians, increasing team efficiency and service quality.
Crew Leader
Autobell Car Wash
Charlotte
08.2017 - 08.2020
- Led day-to-day team operations, enhancing efficiency and maintaining high customer satisfaction.
- Trained and onboarded new employees on operational procedures and service standards.
- Ensured vehicle care and site operations met quality standards through meticulous attention to detail.
Education
Bachelor of Business Administration - Marketing
Kent State University
Kent, Ohio05-2023
Undergraduate Degree in Professional Sales -
Kent State University
Kent, Ohio05-2023
Skills
- Fixed Operations & Dealership Workflows
- Software implementation
- Data Analysis & Performance Reporting
- Project Management
- Process optimization
- Stakeholder Communication & Field Support
- Cross-functional training
Websites
Accomplishments
- Homerun Award, Reynolds and Reynolds Customer Success Services, 11/25
- Dean’s list, Kent State University, Fall 2022 – Spring 2023
Volunteer Experience
Missionary, Venture Church, Casas por Cristo, Acuna, Mexico, 04/16, 04/18
Timeline
Lead Partner, Enterprise Accounts – Hendrick Automotive Group Fixed Operations
Reynolds and Reynolds
06.2023 - Current
Footwear Lead
Under Armour
09.2021 - 05.2023
EUSS Student IT Technician
Admin Federated Desk Top Support
08.2020 - 09.2021
Crew Leader
Autobell Car Wash
08.2017 - 08.2020
Bachelor of Business Administration - Marketing
Kent State University
Undergraduate Degree in Professional Sales -
Kent State University