Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Burgett

Jacob Burgett

Jacksonville,NC

Summary

Dynamic Sales Consultant with proven success at Cellular Sales Verizon, excelling in customer relationship management and complex problem-solving. Enhanced communication efficiency and boosted customer satisfaction through tailored consultations and effective lead generation. Skilled in negotiation tactics, fostering long-lasting client relationships, and driving sales growth in competitive environments.

Overview

7
7
years of professional experience

Work History

Sales Consultant

Cellular Sales Verizon
10.2023 - Current
  • Facilitated clear and effective communication between field operators and command centers during critical missions.
  • Aided in planning successful missions through participation in pre-mission briefings, sharing insights on current communication capabilities and limitations.
  • Installed, tested and operated radio equipment, adjusting settings to achieve clearest transmission.
  • Monitored emergency frequencies to detect distress calls and dispatch emergency response personnel or equipment.
  • Maintained accurate documentation of messages transmitted and received.
  • Enhanced communication efficiency by maintaining and operating radio equipment in various locations.
  • Trained new radio operators on equipment usage, protocols, and best practices to ensure proficiency within the team.
  • Adapted quickly to changing frequencies and encryption codes, ensuring seamless transitions during high-pressure situations.
  • Assisted in drafting after-action reports, providing valuable insights into areas needing improvement or further training for personnel.
  • Collaborated with cross-functional teams to develop contingency plans for potential communication disruptions or emergencies.
  • Troubleshot technical issues promptly, preventing delays or interruptions in crucial communications during high-stakes operations.
  • Improved emergency response times with accurate and timely transmission of messages between units.
  • Contributed to a safe working environment by adhering to safety guidelines when handling potentially hazardous materials related to radio equipment.

Sales Consultant

East Carolina Insulation
12.2021 - 09.2023
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Followed up with existing customers to provide additional support and address concerns.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.
  • Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
  • Responded to telephone and in-person requests for information.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.

Radio Operator

Marine Corps
06.2018 - 12.2021
  • Facilitated clear and effective communication between field operators and command centers during critical missions.
  • Aided in planning successful missions through participation in pre-mission briefings, sharing insights on current communication capabilities and limitations.
  • Installed, tested and operated radio equipment, adjusting settings to achieve clearest transmission.
  • Monitored emergency frequencies to detect distress calls and dispatch emergency response personnel or equipment.
  • Maintained accurate documentation of messages transmitted and received.
  • Enhanced communication efficiency by maintaining and operating radio equipment in various locations.
  • Trained new radio operators on equipment usage, protocols, and best practices to ensure proficiency within the team.
  • Adapted quickly to changing frequencies and encryption codes, ensuring seamless transitions during high-pressure situations.
  • Assisted in drafting after-action reports, providing valuable insights into areas needing improvement or further training for personnel.
  • Collaborated with cross-functional teams to develop contingency plans for potential communication disruptions or emergencies.
  • Troubleshot technical issues promptly, preventing delays or interruptions in crucial communications during high-stakes operations.
  • Improved emergency response times with accurate and timely transmission of messages between units.
  • Contributed to a safe working environment by adhering to safety guidelines when handling potentially hazardous materials related to radio equipment.

Education

High School Diploma - General Studies

Hudson High School
Hudson, FL
05.2018

Skills

  • Time management
  • Customer relationship management
  • CRM proficiency
  • Objection handling
  • B2B sales
  • Project management
  • Product and service knowledge
  • Customer retention
  • Negotiation tactics
  • Complex Problem-solving
  • Sales development
  • Relationship building

Timeline

Sales Consultant

Cellular Sales Verizon
10.2023 - Current

Sales Consultant

East Carolina Insulation
12.2021 - 09.2023

Radio Operator

Marine Corps
06.2018 - 12.2021

High School Diploma - General Studies

Hudson High School

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Jacob Burgett