Jacob Carroll
Torrance,USA
Summary
Dynamic professional with a proven track record in operational efficiency and customer service. Adept at inventory management and team communication, consistently recognized for enhancing customer satisfaction and achieving set goals. Passionate about my work and a strong work ethic.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Delivery Associate
Accelerated Logistics
Torrance, California
03.2026 - Current
- Delivered packages to residential and commercial locations, ensuring timely arrival and customer satisfaction.
- Inspected vehicles for mechanical items and safety issues
- Operated company vehicles safely in compliance with traffic regulations.
- Maintained accurate delivery and vehicle inspection records, supporting compliance and operational efficiency.
- Handled packages with care, minimizing damage during transit and enhancing overall delivery quality.
Valet
Brand Enhance Hospitality
El Segundo, California
11.2025 - Current
- Assisted guests with luggage and provided friendly service.
- Greeted guests and answered questions about valet service, directions and local attractions.
- Parked vehicles efficiently while ensuring customer satisfaction.
- Communicated effectively with team members to ensure smooth operations.
- Handled difficult situations calmly and professionally in order to maintain a positive relationship with guests.
Retail Rental Associate
EagleRider Motorcycle Rentals and Tours
Hawthorne, CA
05.2023 - 03.2026
- Provide exceptional customer service to clients renting motorcycles and booking cross-country tours, ensuring a smooth and enjoyable experience from start to finish.
- Manage daily motorcycle rentals and tour bookings using our E3 database, tracking inventory, rental status, and return times.
- Assist in the sale of motorcycle apparel, accessories, and merchandise, meeting or exceeding sales targets.
- Maintain cleanliness and organization of rental fleet, washing and detailing motorcycles to ensure they meet company standards for customer satisfaction.
- Demonstrate strong initiative by proactively identifying areas for operational improvement and assisting with team training.
- Utilize Microsoft Excel to create and maintain detailed reports on inventory, sales, and rental activity, consistently improving data management efficiency.
- Implement efficient motorcycle storage practices, maximizing space utilization and optimizing workflow in a busy environment.
- Ride motorcycles regularly to maintain hands-on knowledge of rental fleet and provide informed recommendations to customers.
- Consistently recognized for strong work ethic, attention to detail, and positive customer feedback.
Lot Associate
Avail by Allstate
Los Angeles, CA
05.2021 - 05.2023
- Managed car inventory for the car-sharing service, ensuring vehicles were clean, operable, and ready for rental by performing comprehensive exterior and interior cleaning, damage checks, and safety inspections.
- Assisted customers with vehicle drop-off and pickup, ensuring a seamless process and conducting thorough safety checks to confirm each car was safe and ready for use in the rental fleet.
- Installed "Samsara" loss prevention tracking devices in all vehicles to enhance fleet security and monitor vehicle locations during rentals.
- Provided shuttle service to and from the airport for customers, ensuring punctuality and positive customer experience.
- Used the "Dash" platform to track incoming and outgoing vehicles, monitor daily operations, and forecast future rental and service needs for the upcoming week.
- Collaborated closely with a small team, ensuring operational efficiency, effective communication, and timely completion of tasks such as scheduling repairs, planning customer shuttles, and cleaning vehicles.
- Coordinated with repair services to schedule timely repairs and service for vehicles, ensuring minimal downtime and customer satisfaction.
- Maintained a clean, organized, and friendly work environment, contributing to a positive team dynamic in a high-volume, fast-paced setting.
- Adapted to and contributed to the dynamic nature of the small team, balancing responsibilities like time-off requests, efficient break management, and prioritizing tasks to meet operational demands.
Navigator
1-800-GOT-JUNK?
Gardena, CA
09.2020 - 05.2021
- Provided on-site estimates for junk removal services, carefully assessing the scope of work to offer fair pricing that met both customer needs and company profitability goals.
- Managed the junk removal process, ensuring safe and efficient removal of items from a wide variety of locations, including multi-million dollar homes, office spaces, and more.
- Took great care to maintain professionalism and cleanliness on every job site, ensuring no damage to customer property, such as floors and walls, particularly in high-value homes.
- Removed and organized items, from heavy office furniture (including desk disassembly and transportation via dolly and elevator) to smaller household items, ensuring efficient use of truck space and maintaining an orderly workspace.
- Collaborated closely with the driver to optimize routes and job scheduling, using a dashboard tool to plan the most efficient order of jobs for the day, minimizing downtime and improving productivity.
- Navigated physically demanding tasks, including carrying heavy loads up and down stairs, down hallways, and across properties while maintaining a positive, customer-first attitude.
- Worked in a fast-paced, team-oriented environment with long hours (10-12 hour days, 5 days a week), consistently meeting performance expectations despite heavy workloads.
- Delivered exceptional customer service throughout each job, addressing client concerns, providing clear communication, and ensuring high levels of satisfaction.
Property Manager
North End Self Storage/ Crystal View Capital Properties
Saint Paul, MN
01.2020 - 08.2020
- Oversaw daily operations of the self-storage facility, ensuring smooth and efficient management as the sole on-site employee, handling all aspects of customer service, property maintenance, and administration.
- Managed customer relations by contacting clients with overdue rent payments, sending follow-up emails, and negotiating payment plans to ensure timely collections.
- Executed marketing and recruitment strategies to attract new customers, including creating online ads, utilizing social media platforms, and promoting the facility through local outreach.
- Maintained a clean, organized, and secure facility by performing regular inspections, ensuring the property was well-maintained, and addressing any maintenance or cleanliness issues promptly.
- Managed the auction process for unpaid storage units, including coordinating with newspaper companies, creating online auction posts, and setting fair starting bids for auctioned goods.
- Handled customer inquiries and provided exceptional service, addressing any concerns about their storage units and ensuring a positive customer experience.
- Demonstrated strong organizational skills in managing customer accounts, maintaining accurate records of payments, contracts, and unit availability.
- Stayed updated on local laws and regulations regarding storage auctions, ensuring compliance throughout the auction process and minimizing risk to the company.
- Utilized property management software to track and report on customer payments, unit availability, and overall facility status.
- Worked independently to ensure the smooth operation of the facility, balancing customer service, administrative duties, and property upkeep in a fast-paced environment.
Roofing Laborer
Herzog Roofing
Detroit Lakes, MN
09.2019 - 01.2020
- Assisted in commercial roof removals and new installations, specializing in tar tear-offs, rubber roof installations, and general roof maintenance on a variety of commercial properties.
- Worked efficiently as part of a team, coordinating with crane operators, forklift drivers, and other crew members using hand signals to ensure smooth and safe job site operations.
- Demonstrated strong physical stamina by performing heavy manual labor, including lifting and carrying roofing materials, handling equipment, and working at elevated heights.
- Adapted to extreme weather conditions in Minnesota, continuing work in snow, wind, and rain, while maintaining safety and focus on the job.
- Assisted with the installation of new roofing systems, ensuring that all materials were applied correctly and according to company and safety standards.
- Worked closely with team members to meet strict deadlines and ensure projects were completed on schedule, contributing to the company's efficiency and customer satisfaction.
- Maintained and cared for all tools and equipment, ensuring they were in good working order and ready for use during projects.
- Gained experience working on commercial roofing projects across the Midwest, often traveling to various job sites, and adapting quickly to new environments.
Education
Highschool or Equivalent -
Detroit Lakes Highschool
Detroit Lakes, MN05-2019
Skills
- Customer service
- Phone etiquette
- Sales
- Inventory management
- Organizational skills
- Driving
- Team communication
- Operational efficiency
- Initiative
Certification
- Driver's License, With motorcycle endorsement
Languages
English
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Delivery Associate
Accelerated Logistics
03.2026 - Current
Valet
Brand Enhance Hospitality
11.2025 - Current
Retail Rental Associate
EagleRider Motorcycle Rentals and Tours
05.2023 - 03.2026
Lot Associate
Avail by Allstate
05.2021 - 05.2023
Navigator
1-800-GOT-JUNK?
09.2020 - 05.2021
Property Manager
North End Self Storage/ Crystal View Capital Properties
01.2020 - 08.2020
Roofing Laborer
Herzog Roofing
09.2019 - 01.2020
Highschool or Equivalent -
Detroit Lakes Highschool