Jacob Ciotti
San Antonio,TX
Summary
Organized and motivated individual eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while contributing to departmental goals.
Professional with strong background in hospitality management, adept at overseeing front desk operations, housekeeping, and guest services. Known for fostering team collaboration and driving results, ensuring smooth daily operations and exceptional guest experiences. Skilled in staff training, budget management, and problem-solving, adapting to evolving needs and challenges effectively. Reliable leader with keen focus on operational excellence and guest satisfaction.
Overview
4
4
years of professional experience
Work History
Housekeeping Manager
JW Marriott San Antonio Hill Country Resort & Spa
04.2024 - Current
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Communicated repair needs to maintenance staff.
- Managed staff of 90 housekeepers.
- Placed orders for housekeeping supplies and guest toiletries.
- Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.
- Established strong relationships with vendors to negotiate favorable pricing on linens, amenities, and cleaning products.
Assistant Room Operations Manager
JW Marriott San Antonio Hill Country Resort & Spa
10.2022 - 04.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Resolved guest complaints by addressing issues with rooms promptly.
- Established strong rapport with returning guests while building new connections with first-time visitors.
Rooms Controller
JW Marriott San Antonio Hill Country Resort & Spa
03.2022 - 10.2022
- Managed room inventory effectively to minimize overbooking situations.
- Trained new team members on room controlling procedures, fostering a positive work environment.
- Developed reports on key performance indicators to track progress toward occupancy goals and identify areas for improvement.
- Provided backup support during peak times by assisting front desk operations such as answering phones, processing reservations, or addressing walk-in inquiries.
- Managed inventory of 1002 room resort.
Guest Experience Expert
JW Marriott San Antonio Hill Country Resort & Spa
02.2021 - 03.2022
- Provided knowledgeable support to guests regarding hotel amenities and offerings, ensuring satisfaction with available options.
- Assisted guests with booking reservations, providing personalized recommendations based on preferences.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Trained new team members on company policies and procedures, fostering a culture of excellence in customer service delivery.
Education
Bachelor of Science - Criminology
Texas A&M University
San Antonio, TX12-2024
Skills
- Adaptability
- Budgeting and financial management
- Decision-making
- Ability to Work Under Pressure
- Multitasking Skills
- Problem-solving
- Guest relations
Timeline
Housekeeping Manager
JW Marriott San Antonio Hill Country Resort & Spa
04.2024 - Current
Assistant Room Operations Manager
JW Marriott San Antonio Hill Country Resort & Spa
10.2022 - 04.2024
Rooms Controller
JW Marriott San Antonio Hill Country Resort & Spa
03.2022 - 10.2022
Guest Experience Expert
JW Marriott San Antonio Hill Country Resort & Spa
02.2021 - 03.2022
Bachelor of Science - Criminology
Texas A&M University
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