Organized and motivated individual eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while contributing to departmental goals.
Overview
5
5
years of professional experience
Work History
Housekeeping Manager
JW Marriott San Antonio Hill Country Resort & Spa
04.2024 - Current
Supervised daily housekeeping operations to ensure high standards of cleanliness and guest satisfaction.
Managed inventory control for cleaning supplies, ensuring availability while minimizing waste and costs.
Resolved guest complaints promptly, enhancing overall guest experience in line with brand standards.
Placed orders for housekeeping supplies and guest toiletries.
Assistant Room Operations Manager
JW Marriott San Antonio Hill Country Resort & Spa
10.2022 - 04.2024
Proficient with FSPMS and MARSHA with 5 years of experience with Marriott, with 3 of those years at the Front Desk. I am familiar with inventory management, viewing projections, and customer relations.
Handled high call volumes, maintaining a professional demeanor while providing accurate information to potential guests.
Provided resources for training new employees and ongoing training for current staff.
Rooms Controller
JW Marriott San Antonio Hill Country Resort & Spa
03.2022 - 10.2022
Coordinated room assignments to optimize occupancy and enhance guest satisfaction.
Ensured accurate billing for guests by verifying charges and applying appropriate discounts or packages as needed.
Collaborated with the front desk team to resolve any guest issues or special requests promptly.
Guest Experience Expert
JW Marriott San Antonio Hill Country Resort & Spa
02.2021 - 03.2022
Assisted guests with check-ins, account inquiries, and any additional services needed.
Greeted guests upon arrival and offered assistance.
Answered guest inquiries and provided information regarding hotel services and amenities.