Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacob Ciotti

San Antonio

Summary

Organized and motivated individual eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while contributing to departmental goals.

Overview

5
5
years of professional experience

Work History

Housekeeping Manager

JW Marriott San Antonio Hill Country Resort & Spa
04.2024 - Current
  • Supervised daily housekeeping operations to ensure high standards of cleanliness and guest satisfaction.
  • Managed inventory control for cleaning supplies, ensuring availability while minimizing waste and costs.
  • Resolved guest complaints promptly, enhancing overall guest experience in line with brand standards.
  • Placed orders for housekeeping supplies and guest toiletries.

Assistant Room Operations Manager

JW Marriott San Antonio Hill Country Resort & Spa
10.2022 - 04.2024
  • Proficient with FSPMS and MARSHA with 5 years of experience with Marriott, with 3 of those years at the Front Desk. I am familiar with inventory management, viewing projections, and customer relations.
  • Handled high call volumes, maintaining a professional demeanor while providing accurate information to potential guests.
  • Provided resources for training new employees and ongoing training for current staff.

Rooms Controller

JW Marriott San Antonio Hill Country Resort & Spa
03.2022 - 10.2022
  • Coordinated room assignments to optimize occupancy and enhance guest satisfaction.
  • Ensured accurate billing for guests by verifying charges and applying appropriate discounts or packages as needed.
  • Collaborated with the front desk team to resolve any guest issues or special requests promptly.

Guest Experience Expert

JW Marriott San Antonio Hill Country Resort & Spa
02.2021 - 03.2022
  • Assisted guests with check-ins, account inquiries, and any additional services needed.
  • Greeted guests upon arrival and offered assistance.
  • Answered guest inquiries and provided information regarding hotel services and amenities.

Education

BS - Criminology

Texas A&M University – San Antonio
San Antonio, TX
05-2024

Skills

  • Adaptability
  • Leadership
  • Ability to Work Under Pressure
  • Multitasking Skills
  • Problem-solving

Timeline

Housekeeping Manager

JW Marriott San Antonio Hill Country Resort & Spa
04.2024 - Current

Assistant Room Operations Manager

JW Marriott San Antonio Hill Country Resort & Spa
10.2022 - 04.2024

Rooms Controller

JW Marriott San Antonio Hill Country Resort & Spa
03.2022 - 10.2022

Guest Experience Expert

JW Marriott San Antonio Hill Country Resort & Spa
02.2021 - 03.2022

BS - Criminology

Texas A&M University – San Antonio
Jacob Ciotti