Jacob Connelly
West Des Moines,IA
Overview
12
12
years of professional experience
Work History
Delivery Driver
Fed Ex Ground
06.2024 - Current
- Operated delivery vehicle efficiently to ensure timely package distribution with a fast-paced and demanding schedule.
- Maintained accurate logs of deliveries and vehicle inspections to uphold safety standards at all times.
- Assisted in training new employees on company protocols and safety procedures.
- Coordinated and assessed inventory levels while collaborating with warehouse staff for efficient loading processes daily.
- Served as a front-line representative of the FedEx brand, delivering professional customer experiences.
- Interacted with diverse customers routinely, strengthening communication and clientele rapport to improve satisfaction.
- Adapted to changing priorities and solved logistical challenges while maintaining service daily.
- Efficiently coordinated delivery times through strategic route planning and time management skills to meet performance targets daily.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Landscape Technician
Ted Lare Inc. Design & Build
06.2019 - 10.2023
- - Communicated informative instructions to clients according to company guidelines and protocols.
- - Development, upkeep/maintenance of landscapes, stone edging, irrigation & vegetation using core competency.
- - Provided teammates with assistance in performing duties necessary to fulfill strict deadlines.
- - Problem solved design errors created in past installations from other competing companies.
- - Operation of heavy machinery such as skid steers, 16ft-long trucks, forklifts, & small engine equipment.
Home Mover
College Hunks Hauling Junk
12.2018 - 05.2019
- - Provided safe, consistent, and efficient transportation with a reliable driving record.
- - Proven history of dependent deliveries according to moving and company guidelines.
- - Lifting, un/loading + dis/assembling, home material with usage of attention to detail, and attentive care to ensure no damage to property.
- - Allocated for customer satisfaction through open communication, coordination and collaboration with team members and clientele.
Front End Customer Service Associate, Bud Tent
Iowa State Fairgrounds
08.2014 - 08.2017
- - Maximized customer satisfaction by engaging in reliable, knowledgeable, and effective clientele communication to resolve present/potential issues, understand needs, & inquiries.
- - Cultivated strong & profitable customer relationships/rapport via consistent problem solving and critical thinking skills.
- - Ensured a safe working environment to prevent spread of bacteria or viruses by disposing hazardous waste to designated areas. Sanitization of equipment using approved supplies.
- - Reached out to customers after completed sales to suggest additional future product purchases.
Education
High School Diplomacy -
Norwalk High School
Norwalk, Iowa05-2017
Skills
- Customer Service
- Client Relationship Management
- Problem Solving
- Sales Support
- Team Collaboration
- Route & Logistics Coordination
- Written & Verbal Communication
- Quality Assurance
- Time Management
- DOT Compliance
- Microsoft Office
- Data Entry & Record Keeping
- Project maintenance/management
- Transferable Skills using critical problem solving maximizing adaptability
- Teamwork and interpersonal collaboration
Summary
A customer focused professional with 10+ years of experience in customer service, logistics, team collaboration, and client relationship management. Proven ability to resolve issues, communicate effectively, and deliver exceptional customer experiences in fast-paced environments. Seeking a customer service, sales, or marketing role where strong communication and problem-solving skills can contribute to organizational success.
Timeline
Delivery Driver
Fed Ex Ground
06.2024 - Current
Landscape Technician
Ted Lare Inc. Design & Build
06.2019 - 10.2023
Home Mover
College Hunks Hauling Junk
12.2018 - 05.2019
Front End Customer Service Associate, Bud Tent
Iowa State Fairgrounds
08.2014 - 08.2017
High School Diplomacy -
Norwalk High School