JACOB COX

- Lead all store operations, sales performance and profitability.

- Responsible for the overall commercial and operational performance of the store, leading retail and trade sales while developing long-term commercial customer relationships.

- Grow commercial and trade accounts through relationship management.

- Coach and develop a high-performing leadership team.

- Led a high-volume retail business focused on sales growth, operational excellence and team performance.

- Reduced stock loss through disciplined inventory management.

- Built an accountable, high-performing team culture.

- Delivered strong merchandising and promotional execution.

- Developed pricing strategies, analysed market trends and supported commercial decisions to maximise profitability.

- Led online fulfilment operations, improving productivity, customer satisfaction and operational efficiency.

- Managed end-to-end store operations including sales, people leadership, inventory control and customer experience.

- Managed online sales, customer enquiries, boat purchasing, eCommerce performance and customer delivery.

- Managed a team of 25+ employees while leading recruitment, performance management, WHS, rostering and operational performance.

- Led daily store operations, labour planning, merchandising and development of teams exceeding 40 employees.