Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Jacob Crater

Mendham

Summary

The first thing to know about my character is that I am always striving to improve and broaden my scope of knowledge. Seeking feedback and guidance is primarily how I learn - as you have to ask the questions you want answers to - and regardless of the obstacles, my nature is to persevere. High school was a long battle with mental health, and when I struggled to find this motivation to fight, I forced myself into the rigorous IB Diploma Program in order to showcase that I have more potential than I might give myself credit for at times. Learning the philosophy and theory of knowledge in that program taught me that every opportunity is an opportunity to learn and grow if you're looking at it the right way. Hence, I am a dedicated worker that ensures consistent communication to those above me in order to maximize efficiency and verify accuracy in my performance.

This method of learning has allowed me to strengthen skills such as communication and mediation, as well as developing skills in the practicality of my work experience - food and beverage preparation, customer service, and time-management. An avid reader since elementary school, I have often been faced with the various different learning formats and have always absorbed information quickly. In my work, I use this to help teach and train others, picking up on their preferred learning styles and ensuring that everyone understands me. This extends into my passion for learning other languages, starting with Spanish. Having taken Spanish courses for 6 years, I am frequently able to communicate with my non-English speaking coworkers and exist as a voice for them when other coworkers are faced with this language barrier.

With my desire to represent those that may not want to speak up or may not know how to, I was chosen by my principal to represent my senior class in a Student Advisory Panel for the district. In this panel, we discussed general protocols and policies, IB learner profiles and integrating them into middle schools for proper development, school cafeteria nutrition, and other local issues. We met monthly to create solutions to these issues, and it taught me much about delegation of resources and how to properly represent groups of people.

Overview

3
3
years of professional experience

Work History

Customer Service Associate

Wawa
12.2023 - 09.2025

In my capacity at Wawa, I;

  • Attend large volumes of customers every day with patience, positivity, and focus on customer satisfaction.
  • Handle customer complaints professionally.
  • Train new hires, broadening their scope of each work cell under the title "Proficiency Buddy".
  • Prepare, clean, and organize food and beverage ingredients/areas and ensuring they're within FSRA standards.
  • Meet customer needs through quick and easy transactions and accurate information about the store and what it offers.
  • Perform lottery redemptions, stock/organize tobacco products and registers
  • Run shift/deli by delegating tasks to other associates when asked (including breaks) and maintaining a stable environment for coworkers.
  • Demonstrate appropriate understanding of each facet of the store by existing as a voice between other associates and managers.
  • Engage in the facility role, entailing upkeep of backstock (dry stock and food service) and proper organization of garbage and recycling

Service Checker and Courtesy Clerk

Acme Markets, Inc
01.2023 - 10.2023

My responsibilities at Acme entailed:

  • Checking out customers while properly stocking food and drink items at the appropriate time.
  • Collecting grocery carts around the parking lot to ensure a clean, safe space for customers to park.
  • Upkeep of all the aisles, registers, and bathrooms periodically.
  • Stocking displays throughout the store for various items such as candy, water cases, and toys, ensuring the appropriate prices are marked.
  • Helping customers and other associates locate grocery items, as well as assistance for in-store shoppers and correctly returning items.

Volunteer

Chester Lions Club, Nj
09.2022 - 09.2023

Annually, as part of a collaboration with my high school's Service Club, I volunteered to assist the Chester Lions Club host Oktoberfest. I aided by:

  • Assisting set-up involving floor construction, table set-up, and food preparation
  • Maintaining cleanliness both during preparation and during Oktoberfest.
  • Working alongside the Lions club by serving food at Oktoberfest.
  • Ensuring safety measures are met and helping train other Service Club members on how to help when volunteering.

Education

Associate of Science - Biology

County College of Morris
Randolph Township, NJ
08-2026

West Morris Mendham High School
Mendham, NJ
05-2024

Skills

  • Customer service
  • Customer support
  • Team collaboration
  • Customer complaint resolution
  • Product knowledge
  • Complex Problem-solving
  • Food and Beverage operations
  • Task delegation
  • Assertiveness
  • Time management

Languages

Spanish
Limited Working
English
Native or Bilingual

Timeline

Customer Service Associate

Wawa
12.2023 - 09.2025

Service Checker and Courtesy Clerk

Acme Markets, Inc
01.2023 - 10.2023

Volunteer

Chester Lions Club, Nj
09.2022 - 09.2023

Associate of Science - Biology

County College of Morris

West Morris Mendham High School