JACOB CRUMPTON
Apopka,FL
Summary
Seeking a diversified and challenging career opportunity that allows me to continue to grow professionally while maximizing my experience and knowledge. I lead with proven relationship-building techniques and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills in luxury environments. I Strive to exceed customer needs, drive satisfaction and promote long-term loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
J.W. Marriott - Bonnet Creek
Orlando, FL
09.2022 - Current
- Provided excellent table service at an upscale resort setting, by maintaining knowledge of all menu items, including beverages and wines
- Assisted in training new servers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Operated POS terminals to input orders, split bills and calculate totals.
Server
J.W. Marriott - Tampa
Tampa, FL
08.2021 - 08.2022
- Provided excellent customer service in a luxury setting to ensure an unforgettable guest experience
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Trained new employees on restaurant procedures and plating techniques.
- Provided exceptional service to high volume of daily customers.
Server
Olive Garden
Orlando, FL
06.2018 - 07.2021
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
Server
Carrabba's Italian grill
Longwood
11.2017 - 06.2018
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Education
Some College (No Degree) - Bussiness
Seminole State College of Florida
Sanford, FLSkills
- Financial Management
- Strategic Planning
- Staff Training and Development
- Sales Techniques
- Time Management
- Budget Control
- Negotiation
- Complex Problem-Solving
- Team Leadership
- Effective Customer Upselling
- Banquet Coordination
- Sales Expertise
References
Available upon request.
Hobbies and Interests
Enjoy playing various sports (soccer, tennis, racquetball, hockey, etc.)
Volunteer Experience
- Give Kids the World
- Lake Brantley Soccer Camps - Lake Brantley High School
- Assistant coach summer youth soccer camp
- Awana Bible Study at First Baptist Sweetwater
Certification
- Florida T.I.P.S certification
- Serv Safe certification
Affiliations
- Multiple sports including hockey and football
- volunteering with give kids the world
Timeline
Server
J.W. Marriott - Bonnet Creek
09.2022 - Current
Server
J.W. Marriott - Tampa
08.2021 - 08.2022
Server
Olive Garden
06.2018 - 07.2021
Server
Carrabba's Italian grill
11.2017 - 06.2018
Some College (No Degree) - Bussiness
Seminole State College of Florida
- Florida T.I.P.S certification
- Serv Safe certification
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