Jacob Delgado-Gaviria
Auburn
Summary
Dedicated Sales Associate with strong customer service skills, adept at problem-solving and time management. Committed to enhancing the shopping experience and achieving sales targets through effective communication and teamwork.
Overview
1
1
year of professional experience
Work History
Sales Associate
Gap
Buford, GA
02.2025 - Current
- Assisted customers in selecting merchandise and provided exceptional service to enhance shopping experience.
- Executed daily inventory management tasks, ensuring product availability and organization on sales floor.
- Collaborated with team members to maintain store presentation standards and visual merchandising guidelines.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout operations.
- Adapted quickly to changing priorities and customer demands during peak shopping hours.
- Engaged with customers to resolve inquiries and recommend products aligned with their needs.
- Participated in training sessions to enhance product knowledge and improve customer engagement strategies.
- Contributed to achieving sales targets by promoting loyalty programs and special promotions effectively.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Managed inventory to ensure product availability, contributing to uptick in sales.
Freight Coordinator
Buckle B
Buford, GA
11.2024 - 01.2025
- Coordinated shipping schedules to ensure timely delivery of freight.
- Managed inventory levels and maintained accurate records of shipments.
- Prepared documentation for freight shipments, ensuring compliance with regulations.
- Trained new team members on standard operating procedures for logistics tasks.
Education
Bachelor of Science -
Gwinnett Technical College
Lawrenceville, GA05-2028
High School Diploma -
Archer High School
Lawrenceville, GA05-2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Money handling
- Flexible schedule
- Cash register operation
- Verbal/written communication
- Stocking and receiving
- Store opening and closing
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Gap
02.2025 - Current
Freight Coordinator
Buckle B
11.2024 - 01.2025
Bachelor of Science -
Gwinnett Technical College
High School Diploma -
Archer High School