Jacob Doolin
North Reading,MA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Automotive Sales Consultant
HerbChambers
Danvers, MA
08.2023 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn product quickly and overcome routine objections
- Handling and storing of important documents
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
Customer Service Associate
Walgreens
10.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Worked the cash register and sold customers walgreens credit cards which would help them earn double the cash rewards.
- Informed customers about special promotions and provided detailed information for various products.
On Floor Associate
Cowabungas.LLC
11.2020 - 02.2022
- Hosted and managed private children's party, working with parents and children in a fast paced environment which required multi-tasking and great customer communication.
- Enforced the rules and safety regulations in order to keep everyone as safe as possible
- Answered questions about store policies and addressed customer concerns.
Education
Associate of Science - Database Management
North Shore Community College
Danvers, MA06.2024
High School Diploma -
North Reading High School
06.2021
Skills
- MS Office Proficiency
- SQL proficiency
- Hospitality and Accommodation
- Customer Service and Assistance
- Verbal Communication
Timeline
Automotive Sales Consultant
HerbChambers
08.2023 - 01.2024
Customer Service Associate
Walgreens
10.2022 - Current
On Floor Associate
Cowabungas.LLC
11.2020 - 02.2022
Associate of Science - Database Management
North Shore Community College
High School Diploma -
North Reading High School