Jacob Downey
Dalton,Georgia
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Sales Associate
The Home Depot Inc
04.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Bookstore Sales Associate
Follett Higher Education Group
02.2020 - 03.2021
- Assisted management with inventory audits to maintain accurate stock levels and minimize discrepancies between physical inventory counts versus computer records.
- Responded promptly to phone inquiries regarding store hours, available inventory, or upcoming events while maintaining a professional demeanor at all times.
- Balanced cash registers at the beginning and end of each shift, ensuring accuracy in financial transactions throughout the day.
- Enhanced customer satisfaction with efficient checkout processes, accurate transactions, and friendly service.
- Handled returns and exchanges efficiently, maintaining positive customer relationships even during challenging situations.
- Handled both shipping and receiving of online orders students had through the bookstore to ensure said students got the books they needed for the semester
Front Desk Help/Scheduler/Operatory Cleaner
Chatsworth Family Dentistry
05.2017 - 05.2018
- Work included scheduling patients, adjusting schedule to fit the patients need based off of recommendations from the Doctor, assisted patients as they came into the office, and helped hygienists and assistants clean operatories.
Education
No Degree - Biology - Changing To Nursing
Dalton State College
Dalton, GASkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Exceptional customer service
- Conflict Resolution
Timeline
Sales Associate
The Home Depot Inc
04.2022 - Current
Bookstore Sales Associate
Follett Higher Education Group
02.2020 - 03.2021
Front Desk Help/Scheduler/Operatory Cleaner
Chatsworth Family Dentistry
05.2017 - 05.2018
No Degree - Biology - Changing To Nursing
Dalton State College
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