Jacob Ferguson
Phoenix,AZ
Summary
Proven track record in exceeding client expectations and maintaining high satisfaction levels, demonstrated at Mission Restoration through effective project coordination and relationship building. Skilled in customer engagement and POS system management, showcasing a blend of hard and soft skills. Adept at fostering team collaboration and delivering exceptional service, even during peak periods.
Overview
7
7
years of professional experience
Work History
Server
Islands Restaurants
09.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Sales Project Manager
Mission Restoration
01.2023 - 01.2024
- Managed multiple projects simultaneously, ensuring on-time delivery and exceeding client expectations.
- Developed strong relationships with clients to maintain ongoing business opportunities.
- Went door to door with the purpose of selling roofs through insurance due to storm damage
- Built relationships with insurance providers to benefit a mutual client
Front of House Associate
Chick-fil-A
01.2017 - 01.2018
- Remembered, recited and promoted variety of menu items.
- Streamlined order-taking process for increased efficiency in food delivery to guests.
- Handled customer complaints professionally and efficiently, maintaining a high level of customer satisfaction.
- Maintained a clean and inviting environment for guests, ensuring a positive dining experience.
Education
No Degree - Kinesiology
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZSkills
- Strong Work Ethic
- Exceptional customer service
- Positive and upbeat
- Customer Engagement
- Schedule Management
- Project Coordination
- Verbal and written communication
- Relationship Building
- Team Oriented
Passion in baseball
Played baseball for 18 years. Played baseball at the college level.
Timeline
Sales Project Manager
Mission Restoration
01.2023 - 01.2024
Server
Islands Restaurants
09.2021 - Current
Front of House Associate
Chick-fil-A
01.2017 - 01.2018
No Degree - Kinesiology
Maricopa Community Colleges - Scottsdale Community College