Fitness Training
Jacob Glass
Sales
2432 Bethlehem Fields Way, Bethlehem,PA
Summary
A teacher in all things Sales & Customer Service by delivering real value and leaving a lasting impact with a track record of training the top performers in the company.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
High Ticket Sales
Trader Foundation
Allentown, PA
08.2021 - 01.2022
- -Outbound Call for appointment setting to condition clients for sales calls
- -Performed sales calls to clients to discover their motivation or pain driving them to make changes in their current situation.
- -Eliminate monetary objections / spousal objections / Uncertainty objections to
- -Present services and explain what change each benefit would bring to their life and what value would be received. Explain what type of emotional state could be expected throughout receiving each benefit and how that would get them to their desired situation
- -Close $6000 payments over phone through wire transfer or assisting customers with lending options like personal loans and finalizing contracts of purchase
- -Use CRM software (Active Campaign) to manage clients for follow ups
- -Use Excel to track closing statistics like close % and offer %
Mobile Expert
T-Mobile
Las Vegas, NM
07.2019 - 10.2021
- -In store T-Mobile Expert responsible for delivering on key metrics and KPIs that periodically change.
- -Required to achieve aggressive sales goals and get performance increased in areas of weakness
- -Build lasting relationships with team and assist each other in areas where we can learn from each other
- -Assist customers with technical support to ensure their problem is solved
- -Use CRM software to maintain clientele and follow up with clients
- -Coach team members in areas where its important to increase their performance and efficacy.
- - I was ranked #1 in activations T-Mobile For Business in Las Vegas December 2019
District Sales Trainer
T-Mobile Premium Retailer Executive Cellular Phones
Liverpool, NY
01.2017 - 02.2019
- -Facilitating 3 week new hire training course (In person classroom setting) to establish fundamentals of sales to new employees
- -Facilitating 3 week new hire training course virtually through Adobe Connect
- -Facilitating Sales workshops for existing sales reps to master their craft to get key metrics increased
- -Traveling to different locations and working with individual employees and leaders to identify problems and implement solutions to increase performance in key areas
Sales Representative
T-Mobile Premium Retailer Executive Cellular Phones
Easton, CA
10.2014 - 01.2017
- Location -Responsible for achieving metric driven goals that change periodically and require adaptation
- -Responsible for performing all operational aspects required to run and operate all T-Mobile locations
- -Delivering exceptional customer service to ensure compound growth of clientele and to establish growth of slow locations
- Maintain positive throughout every sale allowing for clients to have great experiences worth coming back for
- Worked for Lehigh Valley Mall location temporarily and established ECPs still unbeaten record for most gross profit (103k) in December of 2015 (Beating previous record by over 10k), and then again by increasing gross profit 8k in February 2016 finishing with 111k
Education
High School Diploma -
Easton Are High School
Easton 08.2009 - 06.2013
Northampton Community College, Sports Medicine
Bethlehem, PA 09.2013 - 12.2013
Skills
RAPPORT BUILDING
ASKING SKILLED QUESTIONS
PRODUCT & SERVICE KNOWLEDGE
OVERCOMING HESITATIONS
TRAINING & DEVELOPMENT
LEADERSHIP
Interests
Traveling
Cars
Martial Arts
Trading
Timeline
High Ticket Sales
Trader Foundation
08.2021 - 01.2022
Mobile Expert
T-Mobile
07.2019 - 10.2021
District Sales Trainer
T-Mobile Premium Retailer Executive Cellular Phones
01.2017 - 02.2019
Sales Representative
T-Mobile Premium Retailer Executive Cellular Phones
10.2014 - 01.2017
Northampton Community College, Sports Medicine
09.2013 - 12.2013
High School Diploma -
Easton Are High School
08.2009 - 06.2013