Jacob goldstein
Rochester
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Overview
5
5
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
Work History
Host
Bobs dinner
Rochester
03.2021 - Current
- Greeted and seated guests in a friendly manner.
- Provided menu information and answered customer inquiries.
- Assisted in training new hosts on best practices.
- Maintained cleanliness and organization of dining area.
- Handled customer complaints with professionalism and care.
- Supported server team during busy shifts to enhance service flow.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
- Managed incoming calls during busy shifts.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Assisted servers in seating guests by escorting them to their tables.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Balanced cash drawers at the end of each shift.
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Coordinated with kitchen staff to ensure timely food delivery.
Union Carpenter
Local 276
Rochester
07.2022 - 11.2024
- Constructed frameworks using a variety of wood and metal materials.
- Operated power tools safely for cutting, shaping, and finishing materials.
- Operates machinery such as forklifts and bigger vehicles
- Poured concrete footers for buildings
- Assisted in training apprentices on carpentry techniques and safety practices.
- Maintained tools and equipment in a safe and secure manner.
- Installed drywall sheets onto stud walls using screws or nails.
- Cut lumber pieces to the appropriate size with saws or other cutting tools.
- Collaborated with team members to complete projects efficiently and effectively.
- Installed structures such as walls, roofs, and flooring in various settings.
- Maintained tools and equipment to guarantee safety and functionality.
- Used band, circular and compound miter saws.
- Performed various carpentry duties, including both rough and finish carpentry.
- Roughed in door and window frames or subflooring in structures undergoing construction or repair.
- Verified trueness of construction using plumb and level.
Education
West Irondequoit High School
Rochester, New YorkSkills
- Customer service
- Complaint resolution
- Team collaboration
- Training new employees
- Cash handling
- Time management
- Effective communication
- Problem solving
- Attention to detail
- Verbal and written communication
- Server support
- Team player mentality
- High volume dining
Certification
- AED- Emergency Care and Safety Institute (ECSI) (CITF)
- CPR-Emergency Care and Safety Institute (ECSI) (CITF)
- First Aid - Emergency Care and Safety Institute (ECSI) (CITF)
- ICRA: Best Practices In Health-Care Construction (CITF)
- Powered Industrial Truck Operator - Industrial & Rough Terrain (CITF)
Timeline
Union Carpenter
Local 276
07.2022 - 11.2024
Host
Bobs dinner
03.2021 - Current
West Irondequoit High School