Jacob Gomez
San Diego,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service. Experience in sales, restaurants and fast paced working environments. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
Work History
Server
Olive Garden - Darden Restaurants
10.2019 - 03.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Trained and assisted new kitchen staff members.
Sales Associate
Ascendant Marketing Group
06.2018 - 09.2019
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Built relationships with customers using strong persuasion and active listening skills.
- Qualified leads and set up customer appointments for outside sales team.
- Overcame objections using friendly, persuasive strategies.
- Implemented upselling techniques to increase revenue and move product.
Warehouse Associate
Amazon.com, Inc.
03.2016 - 06.2018
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Consistently lifted materials weighing as much as 50 pounds.
Construction Worker
Andersen Brothers Construction Inc.
01.2016 - 01.2017
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
Courtesy Clerk
VONS-SAFEWAY
08.2015 - 01.2016
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
Baseball Umpire
Carmel Mountain Little League
01.2014 - 06.2015
- Promoted good sportsmanship among players.
- Stayed composed and professional in high-pressure and emotionally-charged situations with coaches, players and fans.
- Navigated difficult situations using effective communication and explanation of game rules.
- Communicated with fans, coaches, players, and other umpires.
Education
No Degree - Audio Production & Engineering
San Diego Miramar College
10440 Black Mountain Rd, San Diego, CA 92126High School Diploma -
Ranch Bernardo High School
13010 Paseo Lucido, San Diego, CA 9212806.2015
Skills
- Sales Techniques
- Sales Expertise
- Assist Customers
- Service-Orientation
- Item Promotion
- Quality Control
- Multitasking Abilities
- Organization and Time Management
- Resourceful and Reliable
- Training Junior Team Members
Hobbies
Music Production
Writing
Hiking
Timeline
Server
Olive Garden - Darden Restaurants
10.2019 - 03.2023
Sales Associate
Ascendant Marketing Group
06.2018 - 09.2019
Warehouse Associate
Amazon.com, Inc.
03.2016 - 06.2018
Construction Worker
Andersen Brothers Construction Inc.
01.2016 - 01.2017
Courtesy Clerk
VONS-SAFEWAY
08.2015 - 01.2016
Baseball Umpire
Carmel Mountain Little League
01.2014 - 06.2015
No Degree - Audio Production & Engineering
San Diego Miramar College
High School Diploma -
Ranch Bernardo High School
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