Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jacob Gonzalez

Woodhaven,NY

Summary


Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Maintains accuracy and resolves conflicts smoothly.

Overview

5
5
years of professional experience

Work History

Cashier

Lowes Home Improvment
09.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions.
  • Managed online/delivery orders
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers to load their vehicles with heavy items

Crew Member

McDonald's
06.2023 - 08.2023
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Completed milkshakes and ice cream desserts for customers.
  • Took orders, prepared meals, and collected payments.

Barista

Dunkin
06.2021 - 07.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Controlled line and crowd with quick, efficient service.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.

Crew Member

Jack in the Box
03.2021 - 05.2021
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Education

No Degree - Athletic Training

East Stroudsburg University of Pennsylvania
East Stroudsburg, PA

No Degree - Sports Management

Lackawanna Community College
Scranton, PA

High School Diploma -

Wallenpaupack High School
Hawley, PA
06-2023

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Team collaboration
  • Basic math
  • Online orders preparation
  • Problem-solving
  • Multitasking and organization
  • Point-of-sale system operation

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Cashier

Lowes Home Improvment
09.2024 - Current

Crew Member

McDonald's
06.2023 - 08.2023

Barista

Dunkin
06.2021 - 07.2021

Crew Member

Jack in the Box
03.2021 - 05.2021

No Degree - Athletic Training

East Stroudsburg University of Pennsylvania

No Degree - Sports Management

Lackawanna Community College

High School Diploma -

Wallenpaupack High School

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Jacob Gonzalez