Jacob Gooch
Dallas,TX
Summary
I am a dynamic customer service professional with experience at The Kessler Theater, adept at managing high-pressure situations and enhancing guest experiences. Skilled in effective multitasking and proficient with POS software, I excel in fostering customer relationships and driving sales through exceptional service and engagement. Committed to maintaining high standards of organization and cleanliness.
Overview
5
5
years of professional experience
Work History
Host
The Kessler Theater
03.2021 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered guest questions about hours, seating, and event information.
- Handled ticket sales by answering phone calls and responding to emails.
- Cleaned and sanitized seating areas between showings for adherence to sanitary standards.
- Hung up movie posters, banners and decorations for promotional events.
- Educated patrons on current promotions and upcoming releases.
Retail Sales Associate
Target
04.2023 - 03.2025
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Supported store management in planning and executing seasonal promotions and sales events.
Server
Chop House Burgers
08.2020 - 11.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Associate of Arts -
05-2022
- 3.4 GPA
- Completed AP course in History and Geography
- Chess club Member
Skills
- Customer service
- Team collaboration
- Effective Multitasking
- Effective time management
- POS software
- Telephone reception
- Strong organizational skills
- First aid training
Languages
English
Timeline
Retail Sales Associate - Target
04.2023 - 03.2025
Host - The Kessler Theater
03.2021 - Current
Server - Chop House Burgers
08.2020 - 11.2021
El Centro College - Associate of Arts,
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