Jacob Griffin
Cross Roads
Summary
Motivated individual aiming to join a forward-thinking company that values innovation and professional development. Looking to apply my expertise in Operations and Management while continuing to grow into leadership roles within a larger corporate structure.
Dynamic Operations & Administrative Coordinator at TLC Electrical, with a strong focus on optimizing both internal operations and frontline sales performance. Excels in payroll administration, compliance management, and conflict resolution, ensuring smooth day-to-day operations. Played a key role in increasing revenue by improving sales techniques, implementing targeted training programs, and directly supporting the sales team to boost conversion rates and customer retention. Known for enhancing customer satisfaction, streamlining efficiency, and contributing to a high-performing, revenue driven team environment.
Overview
10
10
years of professional experience
Work History
Operations & Administrative Coordinator
TLC Electrical
Southlake, TX, USA
09.2018 - Current
- Customer Retention & Relationship Building: Proactively maintained and strengthened long-term customer relationships by serving as the main point of contact for service, scheduling, and escalations. Generated $200,000 in membership sales. Consistently resolved customer issues with urgency, improving satisfaction and reducing cancellations. Implemented communication scripts that built customer trust and loyalty.
- Service Knowledge & Cross-Selling: Developed a comprehensive understanding of company services, pricing structures, and operational capabilities. Consistently hitting monthly sales goal and achieving a total of $875,000 in sales by collaborating with technicians to identify opportunities to offer additional solutions, increasing revenue per customer and deepening client penetration.
- Contract Renewal & Profitability: Supported account growth by implementing renewals and service agreements, ensuring compliance with company standards while improving retention and profitability. Partnered with leadership to align pricing and maintain healthy margins.
- Cancellation Mitigation: Created and implemented a process to recapture canceled calls improving new customers, and reducing lost Responded to customer cancellation requests in line with company policy, engaging with clients to resolve concerns, recover accounts, and protect revenue streams.
- Data Management & Salesforce Utilization: Maintained accurate documentation of customer interactions, proposals, and escalations within Salesforce/ServiceTitan. Ensured customer records, emails, and billing preferences were captured correctly, minimizing rate restrictions and credit adjustments.
- Sales Support & Revenue Growth: Partnered with the VP and supervisors to track technician performance through weekly scorecards, tying operational excellence to sales outcomes. Played a key role in improving conversion rates and supporting company pricing initiatives through proactive communication with customers.
- Executive Reporting & Collaboration: Delivered weekly business reports to leadership on KPIs, customer retention metrics, and revenue performance. Regularly met with executives and supervisors to review account status, retention activities, and progress toward growth goals.
- Operations Partnership: Worked closely with field supervisors and technicians to ensure customer service standards were met. Coordinated scheduling, material delivery, and communication between office and field staff to guarantee seamless customer experiences.
- Community & Visibility: Represented the company at leadership meetings and supported executive initiatives, serving as a trusted face of the organization in customer interactions and operational alignment.
- Leadership & Team Development: Managed, trained, and supported a team of 5 technicians and 1–2 dispatchers, fostering teamwork and accountability. Encouraged continuous improvement in both technical service delivery and customer engagement.
Commercial Sales Associate
Lowe’s
Garland, TX, USA
11.2017 - 10.2018
- Managed commercial accounts and supported sales operations by strengthening client relationships, resolving service issues, and driving revenue growth. I grew client accounts by upselling, providing proactive service, and maintaining consistent follow-up communication. I resolved order, delivery, and invoicing issues to ensure a high level of client satisfaction. Additionally, I tracked key sales performance metrics, supported process improvements, and used ERP systems for accurate inventory management and transactions. I also monitored competitor activity to help shape effective sales strategies.
Sales Associate
Gold’s Gym
Edmond, OK, USA
11.2015 - 11.2017
- Generated new memberships through lead outreach, referrals, and gym tours while maintaining accurate sales records and client follow-up. Educated prospects on club services and policies, promoted community engagement events, and upheld company standards to drive growth and retention.
Education
No Degree - Business Management
University of Central Oklahoma
Edmond, OKSkills
- Customer Relationship management
- Accounts payable
- Problem Solving
- Effective communication
- Account renewing and recovery
- Compliance management
- Customer service
- Data reporting
- Time management
- Team collaboration
- Document management
- Microsoft Excel
Objective Summary
Ambitious and motivated individual aiming to join a forward-thinking company that values innovation and professional development. Looking to apply my expertise in Operations and Management while continuing to grow into leadership roles within a larger corporate structure.
Timeline
Operations & Administrative Coordinator
TLC Electrical
09.2018 - Current
Commercial Sales Associate
Lowe’s
11.2017 - 10.2018
Sales Associate
Gold’s Gym
11.2015 - 11.2017
No Degree - Business Management
University of Central Oklahoma