Jacob Han
Stoneham,MA
Summary
Motivated professional with solid background enhancing operational efficiency and team performance. Responsive to changing business demands with adaptable, strategic approaches. Performance-driven and industrious attitude with innovative mentality focused on driving company success.
Overview
27
27
years of professional experience
Work History
Assistant General Manager
Wonder
Chelmsford, Massachusetts
04.2026 - Current
- Assisted in managing daily operations and ensuring smooth service flow.
- Supported team development through training and mentoring new staff members.
- Coordinated inventory management to maintain optimal stock levels and quality.
Assistant General Manager
Shake Shack
Burlington, USA
05.2024 - 04.2026
- Oversaw inventory by ordering precise stock quantities and executing corrective actions to enhance profitability.
- Managed budget implementations, conducted employee reviews, facilitated training, and coordinated schedules and contract negotiations.
- Coordinated inventory management to maintain optimal stock levels and quality.
- Coordinated inventory management to ensure optimal stock levels and maintain quality standards.
Kitchen Manager
Barrio Taco & Tequila Bar
Salem, Massachusetts
08.2022 - 04.2024
- Managed kitchen staff and scheduled shifts for efficient operations.
- Ordered and maintained inventory of food and supplies for daily needs.
- Developed and implemented food safety procedures to ensure compliance.
Owner
LOADED BURGERS -N-BBQ RESTAURANT
Garwood, USA
01.2012 - 01.2020
- Managed day-to-day operations including staffing, ordering, payroll, marketing, and growth initiatives.
- Managed daily operations ensuring efficient service and food preparation.
- Trained staff on customer service standards and food safety practices.
- Developed menu items focusing on quality ingredients and flavor profiles.
- Established restaurant by implementing comprehensive marketing strategies and securing necessary financing. by securing marketing plan and financing to establish a profitable operation
Sales Consultant/Customer Service Representative
Verizon Communications Inc
Madison, USA
10.1999 - 07.2008
- Improved operational performance by executing action plans, resolving issues, and managing implementations.
- Addressed customer service issues by providing immediate solutions, boosting customer confidence, and reducing escalations to executive office.
- Recognized in 2001 as a Top 10 Sales Performer in New Jersey Master's Club.
Education
Certification in Culinary Education -
INSTITUTE OF CULINARY EDUCATION
New York, NYSkills
- Inventory Management
- Budget Implementation
- Scheduling
- Training
- Quality Assurance
- Operational Performance
- Sales Management
- Daily operations
- Staffing
- Contract Negotiation
- Customer Experience
- Customer Service
- Problem-Solving
- Inter-Departmental Communication
- Client Relations
- Conflict Resolution
- Team-Building
- Motivating
- Time Management
- Verbal Communication
- Written Communication
- Interpersonal Abilities
Timeline
Assistant General Manager
Wonder
04.2026 - Current
Assistant General Manager
Shake Shack
05.2024 - 04.2026
Kitchen Manager
Barrio Taco & Tequila Bar
08.2022 - 04.2024
Owner
LOADED BURGERS -N-BBQ RESTAURANT
01.2012 - 01.2020
Sales Consultant/Customer Service Representative
Verizon Communications Inc
10.1999 - 07.2008
Certification in Culinary Education -
INSTITUTE OF CULINARY EDUCATION