Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jacob Hardgrave

Greenbrier

Summary

Dynamic manager with a proven track record at Urban Air Trampoline and Adventure Park, excelling in team leadership and customer service. Skilled in problem-solving and staff development, I effectively enhanced operational efficiency and resolved complex customer issues, fostering a positive brand image while ensuring safety and satisfaction. Planning to use my work effort and communication skills to excel as a physical therapist in the future.

Overview

2
2
years of professional experience

Work History

Manager

Urban Air Trampoline and Adventure Park
Conway
12.2024 - Current
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Provided maintenance to attractions and the park.
  • Changed employees' schedules, and booked parties and events.

Court Monitor, Cafe Worker, Party Host

Urban Air Trampoline and Adventure Park
Conway
11.2022 - 12.2024
  • Enforced rules around the park to provide safety for the children.
  • Provided assistance to the managers with tasks.
  • Kept the park clean and sanitized.
  • Hosted birthday parties by setting them up, providing the kids with food and water, and helping the parents.
  • Worked at our front desk and café registers.
  • We made pizza and cooked food in our café.

Construction Cleaner and Helper

Hill Construction Services
Greenbrier
05.2023 - 02.2024
  • Prepared construction sites, materials and tools for specific projects and loaded and unloaded equipment and products.
  • Collaborated with team members to complete tasks efficiently and on time.
  • Removed debris, garbage, and dangerous materials from sites, and assembled and broke down equipment.
  • Moved construction materials by hand or various transport methods.
  • Provided assistance to contractors during building projects as requested.
  • Assisted other staff members with heavy lifting when needed.

Education

Associate of Arts -

University of A Community College At Morrilton
Morrilton, AR
12-2024

High School Diploma -

Greenbrier High School
Greenbrier, AR
05-2023

B.S in Exercise Science - Pre- Physical Therapy

University of Central Arkansas
Conway, AR

Skills

  • Team leadership
  • Healthcare communication
  • Time management
  • Problem solving
  • Staff development
  • Customer service
  • Effective communication

Accomplishments

  • Honor Roll at Greenbrier High School
  • Academic Honors at UACCM
  • Associates degree at UACCM

Timeline

Manager

Urban Air Trampoline and Adventure Park
12.2024 - Current

Construction Cleaner and Helper

Hill Construction Services
05.2023 - 02.2024

Court Monitor, Cafe Worker, Party Host

Urban Air Trampoline and Adventure Park
11.2022 - 12.2024

Associate of Arts -

University of A Community College At Morrilton

High School Diploma -

Greenbrier High School

B.S in Exercise Science - Pre- Physical Therapy

University of Central Arkansas

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