Jacob Higgs
Tyrone,GA
Summary
Motivated employee with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences as well as being cool and calm when things get stressful. Being able to move and lift heavier weights while listening and following the objectives. Having a wide variety of jobs in the field with customer satisfaction and under stress rushes.
Overview
2
2
years of professional experience
Work History
Server
Royal Lanes
09.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Inspected dishes and utensils for cleanliness.
Cashier
Chicken Salad Chick
11.2021 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
Restaurant Busser
Azul Tequila Taqueria & Cantina Lounge
06.2021 - 10.2021
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
Education
High School Diploma -
Landmark Christian School
Fairburn, GA05.2023
Skills
- Conflict and Complaint Resolution
- Greeting and Seating Guests
- Guest Satisfaction
- Service Prioritization
- Ability to Lift 30 Pounds
- Warm and Friendly
Twitch Streamer on Social Media
- Being dedicated and open to multitasking and open to being social while also focusing on playing a game or other task.
- Being able to manage time with a job and having time to balance streaming as well.
- Good sense of humor and open to meeting new people
Timeline
Server
Royal Lanes
09.2022 - Current
Cashier
Chicken Salad Chick
11.2021 - 03.2022
Restaurant Busser
Azul Tequila Taqueria & Cantina Lounge
06.2021 - 10.2021
High School Diploma -
Landmark Christian School
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