Kim Stephens
Admin Assistant / Sales
Roscommon ,MI
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and skills for providing superior customer service.
Overview
5
5
years of professional experience
Work History
Sales Professional
Labadie Buick GMA Cadillac
04.2023 - Current
- Gained customer trust and confidence by having a persuasive and professional demeanor.
- Met with existing customers and prospects to discuss business needs and recommend best solutions.
- Informed customers of promotions to increase sales productivity and volume.
- Provided information to demonstrate product features and competitive advantages.
- Achieved high levels of customer satisfaction by providing exceptional after-sales service.
- Negotiated contracts with clients and developed relationships with key personnel.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Created lasting relationships with customers through effective communication and quick response, resulting in loyalty and expanded client base.
Sales Professional
Rightway Automotive
11.2020 - 04.2023
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Built strong relationships with customers through personalized service.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Negotiated prices, terms of sales and service agreements.
- Met existing customers to review current services and expand sales opportunities.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Crew Member
DJ's Construction
02.2019 - 11.2020
- Operated heavy machinery efficiently, ensuring timely progress on construction projects while minimizing risk of accidents or damage.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Demonstrated safe and proper operation of equipment and tools .
Education
High School Diploma -
Dewitt High School
Dewitt, MI 05.2015
Skills
- Objection Handling
- Cold-Calling
- Customer Relationship Building
- Excellent Communication
- Contract negotiation
- Product knowledge
- Deal structuring
- Active listening
- Reliability
- Sales Closing
- Customer Service
Timeline
Sales Professional
Labadie Buick GMA Cadillac
04.2023 - Current
Sales Professional
Rightway Automotive
11.2020 - 04.2023
Crew Member
DJ's Construction
02.2019 - 11.2020
High School Diploma -
Dewitt High School
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