Overview
Work History
Education
Skills
Additional Information
Hobbies
Timeline
Generic

Jacob Labitag

Renton,WA

Overview

7
7
years of professional experience

Work History

Member Service Specialist

425 Fitness
02.2024 - Current
  • Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
  • Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
  • Participated actively in continuous improvement initiatives that bolstered member satisfaction and increased overall team performance.
  • Providing people with extensive information about what the club offers and tailoring tours to the prospects interests.
  • Fostering a healthy and happy gym environment by engaging with members and co workers.

Crew Member

Trader Joe's
02.2020 - 02.2024
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with other crew members and accepted coaching from management team.
  • was an order writer for one of the biggest sections in the store which means consistently keeping up with the section needs and thoroughly working its back stock keeping everything organized. The section I wrote for is in the top 5 of the most sales in its section in the country.
  • Front end cashier
  • Engaging with customers ensuring that they are comfortable while shopping and feel welcomed.

Guest Services Supervisor

Target
08.2017 - 01.2020
  • Collaborated closely with other departments to meet guest needs and provide best possible experience.
  • Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
  • Handled money from all tills around the store properly.
  • Assisted front end cashiers with any issues they may have wether it be with customers, or technical issues.

Education

No Degree - Computer Networking

Renton Technical College
Renton, WA

High School Diploma -

Issaquah High School
Issaquah, WA
06.2019

Skills

  • Customer service standards
  • Strong empathy
  • Customer Engagement
  • Exceptional communication
  • Good at on the job training
  • Very reliable
  • Solid at problem solving

Additional Information

Done many hours of work with Washington Trails Association doing outdoor trail work on various hikes around Wa

Hobbies

  • Video games
  • Weight lifting
  • Volunteer trail work
  • Hiking
  • Cooking

Timeline

Member Service Specialist

425 Fitness
02.2024 - Current

Crew Member

Trader Joe's
02.2020 - 02.2024

Guest Services Supervisor

Target
08.2017 - 01.2020

No Degree - Computer Networking

Renton Technical College

High School Diploma -

Issaquah High School
Jacob Labitag