Jacob Labitag
Renton,WA
Overview
7
7
years of professional experience
Work History
Member Service Specialist
425 Fitness
02.2024 - Current
- Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
- Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
- Participated actively in continuous improvement initiatives that bolstered member satisfaction and increased overall team performance.
- Providing people with extensive information about what the club offers and tailoring tours to the prospects interests.
- Fostering a healthy and happy gym environment by engaging with members and co workers.
Crew Member
Trader Joe's
02.2020 - 02.2024
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with other crew members and accepted coaching from management team.
- was an order writer for one of the biggest sections in the store which means consistently keeping up with the section needs and thoroughly working its back stock keeping everything organized. The section I wrote for is in the top 5 of the most sales in its section in the country.
- Front end cashier
- Engaging with customers ensuring that they are comfortable while shopping and feel welcomed.
Guest Services Supervisor
Target
08.2017 - 01.2020
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Handled money from all tills around the store properly.
- Assisted front end cashiers with any issues they may have wether it be with customers, or technical issues.
Education
No Degree - Computer Networking
Renton Technical College
Renton, WAHigh School Diploma -
Issaquah High School
Issaquah, WA06.2019
Skills
- Customer service standards
- Strong empathy
- Customer Engagement
- Exceptional communication
- Good at on the job training
- Very reliable
- Solid at problem solving
Additional Information
Done many hours of work with Washington Trails Association doing outdoor trail work on various hikes around Wa
Hobbies
- Video games
- Weight lifting
- Volunteer trail work
- Hiking
- Cooking
Timeline
Member Service Specialist
425 Fitness
02.2024 - Current
Crew Member
Trader Joe's
02.2020 - 02.2024
Guest Services Supervisor
Target
08.2017 - 01.2020
No Degree - Computer Networking
Renton Technical College
High School Diploma -
Issaquah High School