Jacob Manire
Hampton,VA
Summary
Highly experienced sales associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Knowledgeable Mover driven to exceed expectations in all areas with resourcefulness and problem-solving strengths. Quick learner skilled at adapting to changing demands. Maintain high levels of customer service on busy and high-demand days. Reliable Mover familiar with scheduling, customer service and compliance. Strong time management and conflict resolution skills.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Sales Associate
Ace Hardware
Hampton, VA
09.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
Crew Member
Wendy's
Hampton, VA
08.2020 - 08.2022
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Trained new team members on procedures, customer service, and sales techniques.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves to organize aisles in assigned department.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Crew Members
Moes Southwestern Grill
Hampton, VA
01.2020 - 08.2020
- Worked front counter, drive-thru and other areas.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Prepared products following restaurant, health, and safety standards and procedures.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
Education
High School Diploma -
Bethel High School
Hampton, VA 09.2019 - 06.2022
Skills
Merchandising understanding
Problem-solving skills
Excellent people skills
Adapt to diverse groups
Learning and listening
Hardworking
Timeline
Sales Associate
Ace Hardware
09.2022 - Current
Crew Member
Wendy's
08.2020 - 08.2022
Crew Members
Moes Southwestern Grill
01.2020 - 08.2020
High School Diploma -
Bethel High School
09.2019 - 06.2022