Jacob Marsh
Claremore,Oklahoma
Summary
Throughout my educational career geared towards law enforcement, I have been inspired to be a true public servant to my fellow community members. From campaigning and paging for public servants at an early age, to leading a criminal justice society club, I have made it a focal point to focus on serving the community in anyway possible.
Overview
5
5
years of professional experience
Work History
Insurance Agent
Self Employed
10.2023 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
Residential Assistant
Rogers State University
08.2020 - 05.2023
- Modeled workplace expectations and mentored students in achieving career success competencies
- Supported physical and social well-being of students boarding in official residence halls
- Directed programs to benefit residents with special events, exercise classes and other activities
- Dealt justly with residential conflicts and implemented balanced, fair solutions.
Stagehand
Fogarty Services
07.2022 - 11.2022
- Shadowed qualified employees to learn semi-skilled work
- Helped install, remove and repair tools and equipment
- Cleaned and sanitized work areas to avoid spread of germs
- Worked closely with personnel to coordinate materials and equipment setup
- Removed debris and swept floor to clean up work site.
Server / Bartender
Brinker International / Chilis
01.2020 - 03.2022
- Communicated professionally with customers, colleagues and supervisors
- Demonstrated hospitality and customer service while greeting tables
- Adhered to state liquor regulations to serve alcohol safely
- Entered orders into computer system to coordinate with kitchen staff
- Informed customers of ingredients and allergens to support sensible menu choices.
Certified Staff Member/Instructor
Missouri Military Academy
06.2019 - 08.2019
- Coordinated and led themed activities for camp participants
- Modeled strategies for handling peer conflicts to demonstrate positive behavior to children
- Established professional relationship with campers, parents and staff camp members to build rapport.
Education
B.S - Justice Administration
Rogers State University
Claremore, OK05.2023
Skills
- Problem mediation
- Facility inspection
- Resident support
- Emergency response
- Math competency
- Quotes and sales
- Client Relations
Projects
Senior Capstone on the lack of data surrounding Male Sexual Assault. Worked and volunteered for U.S. congressman Kevin Hern as well as Lt Governor Matt Pinell. In 2018 I had the honor of paging for Oklahoma Senator Julie Daniels in the State senate.
Timeline
Insurance Agent
Self Employed
10.2023 - Current
Stagehand
Fogarty Services
07.2022 - 11.2022
Residential Assistant
Rogers State University
08.2020 - 05.2023
Server / Bartender
Brinker International / Chilis
01.2020 - 03.2022
Certified Staff Member/Instructor
Missouri Military Academy
06.2019 - 08.2019
B.S - Justice Administration
Rogers State University