Jacob Martinez

Dynamic Shift Lead with a proven track record at Popeyes Chicken & Biscuits, specializing in performance improvement and team motivation. Excelled in resolving customer complaints, enhancing satisfaction, and mentoring new staff. Skilled in POS System Operation and fostering a safe, productive work environment. Achieved significant improvements in service quality and team performance. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Reliable Shift Leader with 3 years in service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.