Jacob Mastrantuono
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Server
Olive Garden
Middletown, NY
03.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Crew Member
Dunkin' Donuts
Binghamton, NY
03.2017 - 03.2020
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Canvasser
NYPIRG
New Paltz, NY
05.2019 - 09.2019
- Raised awareness for key political campaigns by distributing informative materials and engaging in persuasive conversations with residents.
- Maintained a positive attitude and high energy levels throughout long hours of door-to-door outreach, contributing to team morale.
- Adapted communication style to address diverse populations effectively, ensuring inclusivity and respect for all individuals encountered.
Phone Surveyor
Marist Poll
Poughkeepsie, NY
05.2016 - 09.2016
- Conducted phone surveys to gather data and feedback from a diverse range of respondents, demonstrating excellent communication and interpersonal skills.
- Accurately recorded verbatim responses and adequately maintained the caller to stay on the line and produce an accurate recorded response to assist with the study.
Education
Bachelor of Arts - Psychology
Binghamton University
Binghamton, NY05.2020
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Data Entry
- Quick-learning
- Data Gathering
- Computer Proficiency
Timeline
Server
Olive Garden
03.2022 - Current
Canvasser
NYPIRG
05.2019 - 09.2019
Crew Member
Dunkin' Donuts
03.2017 - 03.2020
Phone Surveyor
Marist Poll
05.2016 - 09.2016
Bachelor of Arts - Psychology
Binghamton University