Jacob Mikulak
Manchester
Summary
Experienced account manager and sales representative with 10+ years of experience. Growing aspirations for building a career that supports high values and moral standing both professionally and personally. Success is gauged by the tangible growth of efforts and results year over year and the ability of my team to thrive and achieve their professional and personal goals. Skilled at balancing client needs and organizational goals to achieve a profitable and lasting relationship. A strong foundation of trust is built through consistent, respectful and reliable communication that allows for efficient and effective problem solving as a team. Committed to continuous learning and growth through coachability, analytical observations and constructive criticism.
Overview
17
17
years of professional experience
Work History
Government, Education, Municipalities Representative
Xerox
Wethersfield, CT, USA
07.2015 - Current
- Current expectations include strategic and informed prospecting, relationship building, business evaluations for optimized efficiencies, client retention, revenue growth and accurate reporting.
- Managed long-term vendor and client relationships with a focus on asset lifecycle management, cost analysis, and contract optimization within strict budget and approval frameworks.
- Coordinated cross-functional teams by delegating product specialists, overseeing asset deployment, and facilitating end-user and staff training to ensure successful implementation.
- Demonstrated strong goal orientation, time management, communication, and collaborative leadership, consistently adapting to evolving client needs to maintain multi-year client relationships across municipalities, education, healthcare, and commercial organizations.
Intern / Sales Associate
JCPenney
Waterbury, CT, USA
06.2009 - 06.2015
- Worked with management to learn crucial skills about how to manage resources and personnel effectively.
- Provided customer service by greeting and assisting customers, compensating for disgruntled customers, handling finances daily to ensure accurate cash management.
- Worked as a leader within the store to help run the business on a day to day basis and focus on generating profit, sales and reinforce company goals to each associate.
- These duties helped maintain the excellence and reputation JCPenney carries in the department store and retail industry.
Education
Bachelor’s of Science - Business Management
Southern Connecticut State University
05-2015
Skills
- Prospect and Lead Generation
- Data Analysis
- Technical Product Knowledge
- Presentation Design
- Negotiating and Active Listening
- Team Building
- CRM Management
- SMART Goal Setting
- Relationship Retention
Accomplishments
- Sold and Implemented over $5.5M in Hardware Revenue since 2020
- Maintained a 22% profit margin over the past 3 years
- Executed over $55K of monthly recurring SaaS Revenue
- Successful client retention of 85% over the past 5 years
- Trained and mentored 2 new sales representatives while maintaining 128% of the yearly quota
- Attended several 'President Club' trips based on high performance year over year
Timeline
Government, Education, Municipalities Representative
Xerox
07.2015 - Current
Intern / Sales Associate
JCPenney
06.2009 - 06.2015
Bachelor’s of Science - Business Management
Southern Connecticut State University