Jacob Navarrette
Tucson,AZ
Summary
Results-driven sales professional with strong expertise in account management and inside sales. Skilled in client relationship building, strategic planning, and driving revenue growth. Known for fostering team collaboration and adapting to changing needs. Proficient in CRM software, negotiation, and problem-solving, with focus on delivering measurable outcomes.
Overview
12
12
years of professional experience
Work History
Account Manager, Inside Sales
Fagron
08.2023 - Current
- Cultivated long-lasting partnerships with clients by consistently exceeding expectations and delivering exceptional service.
- Managed a diverse portfolio of 90 accounts, ensuring each client received personalized attention tailored to their unique needs.
- Developed strong relationships with key clients, resulting in increased account retention and growth.
- Expanded client base through targeted prospecting and effective lead generation efforts.
- Consistently met or exceeded quarterly sales targets by diligently monitoring progress toward goals.
Sales Trainer
Progrexion
11.2022 - 04.2023
- Established clear expectations for desired outcomes at the onset of each course module or workshop session.
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
- Fostered a positive learning environment that encouraged open dialogue, collaboration, and continuous improvement among team members.
Help Desk Supervisor
Verifone
11.2020 - 08.2022
- Monitored performance while identifying key opportunities in metrics for 20 agents.
- Reviewed and coached calls with agents, identifying strengths and weaknesses.
- Communicated with clients to ensure concerns or inquiries were resolved.
- Created individual paths to success for agents to ensure metrics are met or exceeded.
- Handled escalated issues.
- Liaison from helpdesk and business partner.
Production Coach
Afni Inc, Verizon
02.2017 - 08.2020
- Oversaw 20 agents in day to day operation to ensure goals are achieved and performance improved.
- Organized work to meet demanding production goals.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Oversaw employee performance to foster accurate prioritization and achievement of customer satisfaction and productivity goals.
Dining Room Supervisor
Cascades Of Tucson
08.2013 - 02.2017
- Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures.
- Trained, managed and scheduled dining staff, distributing hours, and assignments to leverage strengths of individual team members.
- Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
Education
Pima Community College
Skills
- Exceptional Customer Service
- Corrective Actions
- Overcoming Objections
- Closing Sales
- Coaching and Development
- Conflict Resolution
- Sales and Customer Service training
- Needs assessments
Timeline
Account Manager, Inside Sales
Fagron
08.2023 - Current
Sales Trainer
Progrexion
11.2022 - 04.2023
Help Desk Supervisor
Verifone
11.2020 - 08.2022
Production Coach
Afni Inc, Verizon
02.2017 - 08.2020
Dining Room Supervisor
Cascades Of Tucson
08.2013 - 02.2017
Pima Community College
Similar Profiles
Claire ConcowichClaire Concowich
Senior Director of Marketing at FagronSenior Director of Marketing at Fagron
Freddie SaylerFreddie Sayler
Demand Planner III at Fagron Sterile ServicesDemand Planner III at Fagron Sterile Services
Pallabi JenaPallabi Jena
Clean Room Fill Technician at Fagron Sterile ServicesClean Room Fill Technician at Fagron Sterile Services
Saul GonzalezSaul Gonzalez
Server at Soho HouseServer at Soho House
Kyle ChristophersonKyle Christopherson
Owner/Operator Manager at ScappersOwner/Operator Manager at Scappers