Summary
Overview
Work History
Education
Skills
Athlete (James Logan Baseball 2016-2020)
Additional Information
Timeline
Generic

Jacob Oliva-Claros

Union City,CA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Guest Advocate

Target
11.2023 - 12.2023
  • Enhanced team productivity through proactive communication, coordination, and cooperation with colleagues.
  • Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
  • Improved overall store appearance by maintaining cleanliness standards throughout the sales floor and common areas.
  • Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.

Guest Advocate

Target
10.2020 - 10.2023
  • Assisted in guest experience by providing exceptional customer service and addressing inquiries.
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
  • Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.

Education

Associate of Science - Social And Behavioral Science

City College of San Francisco
San Francisco, CA
05.2023

High School Diploma -

James Logan High School
Union City, CA
06.2020

Skills

  • Active listening
  • Strong empathy
  • Adaptability
  • Time management
  • Organizational skills
  • Employee Coaching

Athlete (James Logan Baseball 2016-2020)

Captain of Freshman Team and Varsity Athlete 2018-2020

Additional Information

James Logan Puente Program 2016-2020

Honors graduate from CCSF and JLHS

Special needs assistant/ Special Olympics volunteer

Editor in Chief of James Logan Courier 2019-2020

Timeline

Guest Advocate

Target
11.2023 - 12.2023

Guest Advocate

Target
10.2020 - 10.2023

Associate of Science - Social And Behavioral Science

City College of San Francisco

High School Diploma -

James Logan High School

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