Matthew Heinze
Latham,NY
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
1
1
year of professional experience
Work History
Guest Advocate
Target
Latham, New York
07.2023 - 08.2024
- Greeted customers and provided assistance to ensure a positive shopping experience.
- Assisted with returns, exchanges, and refunds in accordance with company policy.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Maintained an organized workspace while stocking merchandise.
Education
Bachelor of Science - Marketing
SUNY College At Plattsburgh
Plattsburgh, NY06-2028
Skills
- Microsoft Excel
- Customer Service
- Cash handling experience
- Complaint Handling
- Active Listening
- Problem Solving
- Employee Training
Volunteer Work
- Regional Food Bank of Northeastern New York - 30 Hours
- Meals on Wheels America - 10 Hours
- Beestera Soccer Training - 300 Hours
Timeline
Guest Advocate
Target
07.2023 - 08.2024
Bachelor of Science - Marketing
SUNY College At Plattsburgh
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