Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Ortega

Plant City,FL

Summary

Highly motivated, with a background in retail sales, skilled in customer service, and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow, and increased satisfaction. Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor, talented in filling, facing, and organizing products to maintain department standards.

Overview

2
2
years of professional experience

Work History

Manger

RaceTrac
Plant City, FL
06.2024 - 12.2024
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Requisitioned supplies or equipment for cleaning and maintenance duties.
  • Scrubbed walls to remove scuff marks or stains.
  • Emptied trash cans and replaced liners as needed.
  • Mixed water and detergents or acids to prepare cleaning solutions.
  • Provided customer service assistance when required.
  • Managed customer service issues during night shifts.
  • Provided customer service support to ensure satisfaction.
  • Developed strategies to improve customer service performance.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.

Lead Sale Associates

Dollar General
Plant City, FL
03.2023 - 06.2024
  • Assessed customer needs to provide assistance and information on product features.
  • Maintained a neat, clean and orderly warehouse environment at all times.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Organized storage areas for efficient use of space.
  • Stocked shelves with merchandise to ensure availability of products for customers.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Discounted purchases by scanning and redeeming coupons.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Assisted in general housekeeping to maintain store image.
  • Handled customer inquiries and complaints with professionalism and patience.
  • Inspected physical condition of store premises to identify any maintenance issues.
  • Performed daily banking duties such as deposits and withdrawals of funds from registers.

Education

High School Diploma -

Plant City High School
Plant City
05-2021

Skills

  • Customer service
  • Sales techniques
  • Inventory management
  • Cash handling
  • Product knowledge
  • Customer relationship management
  • Team collaboration
  • Time management
  • Attention to detail
  • Complex Problem-solving
  • Stocking and receiving
  • Hospitality and accommodation
  • Point of sale operation
  • Outgoing personality
  • Customer needs assessment
  • Cash handling accuracy
  • Money handling

Timeline

Manger

RaceTrac
06.2024 - 12.2024

Lead Sale Associates

Dollar General
03.2023 - 06.2024

High School Diploma -

Plant City High School

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Jacob Ortega