Jacob Parker
Schenectady,New York
Summary
Personable and dedicated Customer Service Representative with experience in commercial printing. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Benchemark Printing
Schenectady, NY
12.2021 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong customer relationships to encourage repeat business.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Supported sales team members to drive growth and development.
Server
Applebee's Grill + Bar
Latham, NY
03.2017 - 12.2021
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Education
High School Diploma -
Shaker High School
Latham, NY06-2015
Some College (No Degree) - Political Science
SUNY College At Brockport
Brockport, NYSkills
- Documentation And Notes
- Client Relations And Retention
- Customer Acquisition
- Problem-Solving
- Inter-Department Collaboration
Activities
- Volunteer work with Capital Region Food Bank
- Landscaping
- Assistance with St. Basil Greek Orthodox Church annual Greek Festival
Timeline
Customer Service Representative
Benchemark Printing
12.2021 - Current
Server
Applebee's Grill + Bar
03.2017 - 12.2021
High School Diploma -
Shaker High School
Some College (No Degree) - Political Science
SUNY College At Brockport