Jacob Parrack

Work History

Thompson & Thompson Service Group

Savannah, GA

08.2024 - Current

Enhance market area sales by capitalizing on company-driven leads and acquiring new opportunities through effective customer relationship building.
Demonstrate authority as subject matter expert on project presented
Managed sales of diverse projects, including full home heating and cooling system replacements along with standby generator and water solutions.
Reinforce professionalism and foster positive perception of company within community
Achieved recognition as leading resource for detail-driven sales initiatives necessitating multi-trade engagement by leveraging skills to align all leadership efforts into cohesive teamwork
Transformed equipment sizing site evaluation process from outdated analog method to precise high-level software, minimizing errors and enhancing profit margin per project.
Preserved customer satisfaction on extensive, multifaceted projects encountering postponements.
Cultivated deep understanding of all positions accountable for sales activities

Renewal by Andersen

Eastern, GA

03.2021 - 08.2024

Execute in-home window designs and solutions sales by consulting with clients about their needs through active listening and questioning.
Present materials and finalize customer orders in single-call appointments.
Oversee customer orders and status, ensuring accurate documentation within Sales Force.
Oversee customer lifecycle throughout purchasing process to sustain and enhance customer satisfaction rating.
Trained new hires and experienced representatives on product information for doors and windows.
Serve as primary resource for team regarding product insights.
Elevated team Net Promoter Score (NPS) by mentoring peers on effective setup procedures before departing home to maximize customer satisfaction
Designated as 1 of 4 sales representatives to initiate Savannah territory and finalized at least 35% of jobs sold.

South Shore Roofing

Savannah, GA

01.2019 - 03.2021

Executed cold calling strategies to conduct onsite roof inspections
Listened to customer needs, made recommendations, closed deals, and turned customers into referral sources.
Finalized 75% of company deals within last 3 months
Accelerated deal closing time by deploying new roof measurement process with satellite imagery, facilitating increased customer engagement.
Implemented a more seamless insurance supplementing process by getting all information submitted to the insurance company at the beginning of the sales process.
Generated leads through cold calling, email campaigns, referrals.

Closet and Cabinet Experts

Savannah, GA

01.2017 - 01.2019

Led residential sales and design departments.
Managed lead referrals and called on builders to develop new referral sources.
Utilized data to create optimal customer experience.
Generated over $1 million in sales with a 65% close ratio.
Automated company filing system by utilizing an existing server to upload all files to allow all company members access to them.
Bridged customer disconnect by developing an interview process at the beginning of appointments to further allow clarity into customer needs.