Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Patterson

Macomb,MI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Shift Leader

Hungry Howies Pizza & Subs
10.2020 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Millwright Apprentice

Local 1102
09.2018 - 09.2020
  • Replaced defective parts of machines and adjusted clearances and alignment of moving parts.
  • Inserted shims, adjusted tension on nuts and bolts and positioned parts, using hand tools and precision measuring instruments.
  • Connected power unit to machines or steam piping to equipment.
  • Positioned steel beams to support bedplates of machines and equipment using blueprints and schematic drawings.

Food Delivery Driver

Panera Bread
08.2017 - 09.2018
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.

Sales Associate

Carson's Department Store
08.2016 - 06.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.

Pizza Delivery Driver

Sorrento's Pizza
11.2014 - 08.2016
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.

Education

Associate of Applied Science - Business Administration And Management

University of Phoenix
Tempe, AZ
02.2023

High School Diploma -

Macomb Christian Schools
Warren, MI
05.2014

Skills

  • Customer Service Management
  • Team Leadership
  • Staff Supervision
  • Complaint Resolution
  • Positive Attitude
  • POS System Operation

Timeline

Shift Leader

Hungry Howies Pizza & Subs
10.2020 - Current

Millwright Apprentice

Local 1102
09.2018 - 09.2020

Food Delivery Driver

Panera Bread
08.2017 - 09.2018

Sales Associate

Carson's Department Store
08.2016 - 06.2018

Pizza Delivery Driver

Sorrento's Pizza
11.2014 - 08.2016

Associate of Applied Science - Business Administration And Management

University of Phoenix

High School Diploma -

Macomb Christian Schools

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Jacob Patterson