Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jacob pena

WEST MELBOURNE

Summary

Results-driven insurance agent with expertise in policy sales and exceptional customer service. Committed to ensuring client satisfaction and retention through effective communication and product knowledge.

Dedicated insurance professional with strong sales expertise and in-depth product knowledge. Known for delivering exceptional client experiences while maintaining high standards of professionalism and ethics in all transactions.

Overview

2
2
years of professional experience

Work History

Insurance Agent

Globe Life
Melbourne, FL
01.2026 - Current
  • Assisted clients in understanding policy options and coverage details.
  • Delivered exceptional customer service, ensuring client satisfaction and retention.
  • Processed insurance applications efficiently to expedite policy issuance.
  • Maintained accurate records of client interactions and transactions in CRM system.

Busser

Chart House
Melbourne, FL
06.2024 - Current
  • Assisted servers in delivering food and beverages to enhance guest dining experience.
  • Maintained cleanliness of tables and dining area to ensure a welcoming atmosphere.
  • Collaborated with kitchen staff to expedite order fulfillment and minimize wait times.
  • Managed dishware and utensils inventory, ensuring prompt availability for service needs.

Head Chef

Mustards
Melbourne, FL
11.2024 - 01.2026
  • Developed seasonal menus that enhanced customer satisfaction and showcased local ingredients.
  • Trained kitchen staff on food safety protocols and best cooking practices to ensure compliance.
  • Streamlined kitchen operations, reducing preparation time while maintaining high-quality standards.
  • Oversaw inventory management, ensuring optimal stock levels and minimizing waste.

Education

High School Diploma -

Melbourne High School
Melbourne, FL

Skills

  • Customer service
  • Licensed insurance agent
  • Professionalism and ethics
  • Quotes and sales
  • Customer follow-up
  • Building relationships
  • Insurance policy sales
  • Product knowledge

Languages

Spanish

Timeline

Insurance Agent

Globe Life
01.2026 - Current

Head Chef

Mustards
11.2024 - 01.2026

Busser

Chart House
06.2024 - Current

High School Diploma -

Melbourne High School
Jacob pena