Jacob Perez
Clemmons,NC
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Based in the Clemmons/Winston-Salem, NC area.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Inbound Operations Supervisor
NAPA Auto Parts
High Point, NC
09.2025 - Current
- Supervise inbound operations for NAPA Auto Parts, managing Class returns for 100+ independent stores across the distribution footprint
- Led a large-scale stock optimization initiative resulting in over $1M in factory returns, significantly reducing excess and non-performing inventory
- Directed store closure operations, coordinating asset recovery, redistribution, and redeployment of inventory to active stores to maximize asset utilization
- Maintained non-contributing inventory below 3% during high-volume return and redistribution projects through rapid processing, accurate stocking, and cross-store allocation
- Streamlined inbound workflows to ensure timely receipt, inspection, and redistribution of returned merchandise while minimizing operational disruption
- Collaborated cross-functionally with store management, inventory control, and logistics teams to ensure compliance, accuracy, and continuity during transitions
- Demonstrated strong inventory control and operational discipline by balancing speed, accuracy, and financial impact during complex, multi-store initiatives
Emerging Manager Trainee - Operations
NAPA Auto Parts
High Point, NC
09.2024 - 09.2025
- Drove freight delivery compliance turnaround, moving DC performance from 47/49 ranking toward top-tier status by implementing KPI dashboards and standardized loading procedures.
- Elevated service metrics to >95% scan compliance, >98% scan accuracy, and >90% adjusted on-time delivery, while reducing OS&D incidents by 20-30% through process controls and audit checkpoints.
- Improved dock efficiency by 15-20% via containerized loading systems and assigned truck scheduling, increasing trailer throughput and labor utilization.
- Designed and deployed a structured DC zoning map to streamline pick paths and reduce part search time, accelerating associate onboarding and improving inventory flow.
- Led a comprehensive profitability analysis of the inter-Distribution Center shuttle program using Microsoft Excel (cost modeling, variance analysis, margin impact modeling) and Power BI (dashboard visualization and executive reporting) to evaluate cost per transfer, utilization rates, and gross profit erosion.
- Presented shuttle program findings and strategic recommendations to senior company leadership, influencing inventory strategy discussions and cross-DC stocking decisions.
14G Air Defense Battle Management Section Leader
Wyoming Army National Guard
Cheyenne, WY
12.2016 - 12.2024
- Honor Graduate (top 20%) during Basic Training
- Army Commendation Medal for my service during Operation Inherent Resolve 2019-2020 in the Middle East
- Section Leader to a team of 5 lower enlisted as a Non-Commissioned Officer
Education
BACHELOR OF BUSINESS ADMINISTRATION-BBA - OPERATIONS MANAGEMENT AND SUPERVISION
University of Arkansas Grantham
Little Rock, AK12.2024
Skills
- Customer service
- Operations management
- Quality assurance
- Process improvement
- Strategic planning
- Microsoft Office
- Power BI
Certification
Driver's License
Timeline
Inbound Operations Supervisor
NAPA Auto Parts
09.2025 - Current
Emerging Manager Trainee - Operations
NAPA Auto Parts
09.2024 - 09.2025
14G Air Defense Battle Management Section Leader
Wyoming Army National Guard
12.2016 - 12.2024
BACHELOR OF BUSINESS ADMINISTRATION-BBA - OPERATIONS MANAGEMENT AND SUPERVISION
University of Arkansas Grantham