Jacob Perez-Howlett
Newport,USA
Summary
Hospitality professional with strong team leadership and communication skills. Enhances customer satisfaction through effective multitasking and conflict resolution in high-pressure environments. Delivers exceptional service while maintaining operational standards.
Overview
10
10
years of professional experience
Work History
Bartender/Server
The Red Parrot Restaurant
Newport, RI
11.2024 - Current
- Monitored bar inventory and restocked supplies proactively to prevent service interruptions.
- Worked closely with team members to deliver consistent, high-quality service to customers.
- Stayed calm and professional during busy shifts, supporting strong customer service for guests.
- Coordinated multiple tasks in fast-paced, high-volume settings to ensure smooth operations.
Assistant Wide Receiver Coach
Salve Regina University
Newport, RI
08.2025 - 11.2025
- Instructed wide receivers in route running, catching, and blocking, enhancing on-field performance at Salve Regina University.
- Evaluated film to correct technique and improve spacing and defensive coverage recognition, fostering player development.
- Led meetings with players to discuss upcoming games, review past performances, set goals.
- Guided players on nutrition, lifestyle choices, health care, and academics, supporting overall well-being and performance.
Catering / Banquet Server
Castle Hill Inn
04.2024 - 10.2024
- Team Leader - oversee group of servers to ensure smooth and precise service
- Synchronized meal placement and clearing to enhance dining experience
- Confirmed accurate meal orders and seat placements for wedding guests
- Delivered wine service to elevate guest experience and maintained cleanliness by clearing glasses
- Event breakdown at the end of every night
Scooper
Ben and Jerry's
Newport, RI
02.2024 - 09.2024
- Prepared premium ice cream flavors for guests at Ben & Jerry’s scoop shop.
- Served waffle cones, sundaes, and specialty desserts according to shop recipes.
- Welcomed customers and answered menu questions with friendly service.
- Followed allergy protocols carefully.
Server
Fireside Grille
06.2023 - 02.2024
- Greeted tables with positive energy to create welcoming atmosphere
- Offered menu insights and addressed inquiries to enhance dining experience
- Delivered food and drinks while ensuring customer satisfaction
- Bussed tables during peak hours, sanitized and reset tables to maintain cleanliness and service flow
Server/ host
Chateau Restaurant
06.2022 - 08.2022
- Received orders and answered questions about the menu and food
- Sold food and drinks while coordinating with kitchen on specific orders and allergies for optimal guest satisfaction
- Bussed, sanitized, hokey and set up tables
- Seated customers and initiated friendly conversations to create a welcoming atmosphere.
Event Planner
Salve Regina University, Office of Multicultural Programs and Retention
09.2020 - 04.2021
- Engaged the student body, faculty, and staff through events that facilitated understanding of diverse perspectives, experiences, and cultures within the university community, surrounding community, and the nation.
Cashier / Server
West Beach Club
Hyannis Port, MA
05.2020 - 07.2020
- Responsible for providing a positive customer experience with fair, friendly, and courteous service.
- Registered sales on the cash register by scanning items, itemizing and totaling customers' purchases.
- Resolved customer issues and answered questions.
- Maintained store cleanliness.
Referee
North Shore Flag Football
01.2017 - 01.2018
- Enforced the rules and provided instruction to the participants
- Mediated confrontations and enforced program safety policies and procedures.
- Communicated efficiently and respectfully with players, parents and coaches.
Education
Bachelor of Science - Business Administration, Marketing
Salve Regina University
Newport, RI05-2024
High School Diploma -
Boston College High School
Dorchester, MA06-2020
Skills
- Team leadership
- Effective communication
- Conflict resolution
- Inventory management
- POS systems
- Hospitality and accommodation
- Strong multitasking
COMMUNITY SERVICE
- Bike Newport RI, 2020, 2020, Helped restore old or abandoned bicycles
- Boston Housing Authority Junior Year Community Service, 2019, 2019
- North Shore Flag Football Youth teams, Volunteer referee, 2017, 2017
ACTIVITIES / ATHLETICS
- Salve Regina University Multicultural Office 2020
- Salve Regina University Football Team 2020-present
- 2023 New England Bowl Champions
- Boston College High School Varsity Football, Varsity Baseball, Varsity Track 2016-2020
- Football and track captain, Catholic Conference League All-Star
INTERNSHIP EXPERIENCE
Aquidneck Athletic Advancement Center
- Marketing Intern
- Social media management
- Entrepreneurship experience
Salve Athletics
- Organized and prepared the set up of athletic contest
- Collaborative work to ensure excellent game management and student-athlete experience
- Break down and store all game management equipment
Highlander Group
- Promoted Inspire Clean Energy subscription services through direct-to-consumer marketing and sales
- Developed persuasive communication, objection handling, and relationship building skills through face-to-face customer interactions
Timeline
Assistant Wide Receiver Coach
Salve Regina University
08.2025 - 11.2025
Bartender/Server
The Red Parrot Restaurant
11.2024 - Current
Catering / Banquet Server
Castle Hill Inn
04.2024 - 10.2024
Scooper
Ben and Jerry's
02.2024 - 09.2024
Server
Fireside Grille
06.2023 - 02.2024
Server/ host
Chateau Restaurant
06.2022 - 08.2022
Event Planner
Salve Regina University, Office of Multicultural Programs and Retention
09.2020 - 04.2021
Cashier / Server
West Beach Club
05.2020 - 07.2020
Referee
North Shore Flag Football
01.2017 - 01.2018
Bachelor of Science - Business Administration, Marketing
Salve Regina University
High School Diploma -
Boston College High School