Jacob Perry
Mount Pleasant,TX
Summary
Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems. Experience in various types of maintenance work
Overview
7
7
years of professional experience
Work History
IT Technician
Pilgrim Bank
Mt Pleasant, TX
03.2022 - 09.2025
- Installed and configured hardware for employee workstations and network devices.
- Resolved technical issues for staff using help desk support software.
- Maintained inventory of IT supplies and equipment for the organization.
- Provided training sessions for employees on software applications and security protocols.
- Collaborated with vendors to procure IT equipment and services efficiently.
- Assisted in implementing cybersecurity measures to protect sensitive information.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Resolved hardware issues including replacing parts as necessary.
- Provided technical support to users via telephone or remote access.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Deployed operating systems.
- Set up user profiles on local machines according to established standards.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
- Participated in team meetings to discuss project status updates.
- Maintained positive working relationship with fellow staff and management.
- Conducted vulnerability assessments using industry-standard tools and methodologies.
Line Cook
Applebee's Grill + Bar
Altoona, Pennsylvania
01.2020 - 08.2021
- Prepared and cooked menu items according to standard recipes and presentations.
- Maintained cleanliness and organization of kitchen workspace and equipment.
- Assisted in training new staff on cooking techniques and kitchen procedures.
- Collaborated with team members to ensure timely meal service during peak hours.
- Operated kitchen equipment safely, including grills, fryers, and ovens.
- Cooked multiple orders simultaneously during busy periods.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Performed basic knife skills such as dicing onions or slicing meats.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
Maintenance Crew Member
Pilgrims Feed Mill
Pittsburg, TX
04.2018 - 07.2019
- Conducted routine inspections of equipment and machinery for proper functionality.
- Assisted in troubleshooting mechanical issues to minimize downtime during operations.
- Performed preventive maintenance to ensure optimal operation of production systems.
- Collaborated with team members to maintain a clean and organized work environment.
- Utilized hand tools and power equipment to execute maintenance tasks efficiently.
- Provided support to other crew members during large-scale maintenance tasks.
Education
Chapel Hill
Skills
- Hardware installation
- Network troubleshooting
- Cybersecurity implementation
- Help desk support
- Problem solving
- User training
- Customer service
- Equipment maintenance
- Effective communication
Affiliations
- Music like guitar piano and drums
- Love golfing
- Spend most of my time with family
- Working on cars with my dad
References
References available upon request.
Timeline
IT Technician
Pilgrim Bank
03.2022 - 09.2025
Line Cook
Applebee's Grill + Bar
01.2020 - 08.2021
Maintenance Crew Member
Pilgrims Feed Mill
04.2018 - 07.2019
Chapel Hill