Jacob Phillips

• Responsibilities include planning food and beverage menus, scheduling shifts, and coordinating food preparation and serving during events

• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

• The Counter Manager is responsible to drive sales and service the customer. Are the brand authority who consistently role models a best in class service experience while helping customers and training associates
• Trained cosmetics personnel in sales techniques and product line to improve recommendations and increase upselling for department.
• Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.

Experience service Ambassadors are tasked with delivering an exceptional customer experience, guiding our customers through their online purchasing journey, responding to customer questions and order issues providing customers with solution-driven results and product suggestions, and when possible, converting conversations to sales.

• Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
• Developed new employees and on-going performance assessment of current employees.